ONE MÉXICO PROCEDURE: UPDATE NEW INLAND DETENTION POLICY & INTERMODAL CONDITIONS

Dear Valued Customer,

Ocean Network Express (ONE) is introducing an updated Detention Policy and Intermodal Conditions, effective December 1st. These changes aim to maintain seamless cargo flow, streamline Door service management, and minimize unnecessary operational expenses stemming from terminal or inland delays and cancellations.

Please review the operational guidelines and cost schedule detailed below:

1. Operational Guidelines & Lead Times

• Minimum Booking Notice (Lead Time):
  • All Truck Services: Must be requested at least 72 hours prior to the empty equipment pick-up date.
  • Intermodal (Truck + Rail): Must be requested at least 48 hours prior to the scheduled service.
  • Reefer (RF) & Dangerous Cargo (IMO): Specific timelines must be coordinated directly with ONE Customer Service based on equipment availability and terminal requirements.
• Complemento Carta Porte (CCP):
  • All fiscal and operational details must be complete and accurately submitted via the ONE portal at least 48 business hours prior to unit positioning (considering prior working days during public holidays).
  • Incomplete, delayed, or erroneous submissions will lead to rescheduling, truck detention, penalties, or dry runs attributable to the customer.
• Arrival Windows & Metropolitan Restrictions:
  • Standard Positioning Windows: 06:00 – 09:00 (subject to transit feasibility), 09:00 – 12:00, 12:00 – 15:00, and 15:00 – 19:00. No services operate between 04:00 and 05:00.
  • Operations must adhere to heavy transport transit curfews; as this may affect compliance with the delivery schedule:
    CDMX (Mon–Fri 06:00–10:00), Querétaro (06:30–09:30 & 17:30–20:30), Guadalajara (06:00–09:00), and Monterrey (06:30–09:30 & 18:00–20:00).
• Port/Terminal In-Gate Documentation (Export):
  • To preserve port free time, mandatory export documents (Annex 29, pre-advice, VGM) must be submitted within the following cut-offs:
    • Monday through Thursday & Sunday: Before 12:00 hrs on the next business day.
    • Friday: Before 16:00 hrs on the same day.
    • Saturday: Before 13:00 hrs on the next business day.
  • Equipment must be scheduled at least 7 calendar days prior to vessel ETA, and units cannot arrive earlier than 7 calendar days prior to vessel departure or outside the terminal’s receiving window.

2. Operational Deviation & Detention Surcharges

Any charges resulting from delays, deviations, or documentation omissions attributable to the shipper/consignee will be billed directly to the Contractual Customer (Bill-To Party) as follows:

We appreciate your cooperation in adhering to these guidelines to ensure schedule integrity and avoid operational disruptions.

For any questions or further information, please do not hesitate to contact your local ONE Sales representative or reach out via ONE Chat.

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA