ONE BRAZIL UPDATE: TEMPORARY SERVICE HOURS ADJUSTMENT – NOVEMBER 9, 2026

Dear Value Customer, 

To ensure the continuous improvement of our team and the quality of our services, we will be holding an internal corporate alignment session. As a result of this activity, phone support and ONE Chat service will be suspended on Monday, November 9, from 2:00 PM to 3:00 PM. In addition, the Front Office will provide in-person service in the morning, from 9:30 a.m. to 12:00 p.m.

The table below presents the affected customer service channels and the temporary pause period:

Normal activities for ONE Chat and phone service will resume at 3:00 PM. We value your partnership and understanding as we remain committed to being “Your Number ONE Shipping Partner.”

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA.