Portugal

Support hours:

9:00 – 12:30 & 14:00 – 17:30 local time

Topics covered in Live Chat:

• Booking Management
  - Booking Amendment
  - Booking Cancellation
  - Booking Rollover
  - Booking Split / Combine
  - Change of Destination
  - General Support
  - Vessel Space Availability
  - Exports Customs Query
  - Booking Status
• Container Management
  - CY Opening Schedule
  - Export Empty Pick-Up
  - Import Empty Return
  - Equipment Availability
  - Long Stay
  - Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  - Container re-use
• Export Documentation
  - Advance Manifest Submission (AMS)
  - Shipping Instruction/ BL
  - BL Amendments
  - Certificate Issuance
  - General Support
• Import Management
  - Arrival Notice
  - Cargo Release / Delivery Order
  - Import Customs Inquiry
  - Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
  - General Support - Import
• Inland Transportation
  - Exports
  - Imports
• Invoice & Charges
  - Payment Status
  - Invoice request
  - Exchange rate
  - Rate / Charge Inquiry
• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
  - Dangerous Goods Support
  - Reefer Support
  - Shipper's Own Container Support
  - Out Of Gauge Support
  - General Support
• Track & Trace
• Vessel Schedule & Cut off
  - Cut-Off info. [Doc / VGM / Port / Inland]
  - Vessel Call Changes / Info etc
  - VGM Status
• Claims
  - Cargo Damage
  - General Support
  - Survey
• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support