[ONE Colombia] IMPORTANT NOTICE: UPDATE ON EMPTY CONTAINER RETURN IN BUENAVENTURA

ONE Customer, 

Following the recent earthquake in the Cauca Valley and the resulting severe damage to road infrastructure, we are writing to inform you of the operational challenges arising from this force majeure event and circumstances beyond ONE’s control, which are currently affecting the return of empty containers in Buenaventura.

With the aim of mitigating the impact on your operations and contributing to maintaining supply chain fluidity, Ocean Network Express (ONE) has enabled the following alternatives for the return of empty containers whose return was scheduled in Buenaventura, during this initial phase:

• Returns on the Caribbean Coast and Inland: Empty containers may be returned at our designated depots in the cities of Cartagena, Barranquilla, Santa Marta, Medellín, and Bogotá. 
• Buenaventura: Returns will continue to be handled exclusively through the Intermodal and Patios de Colombia depots. 

We understand the exceptional challenges that this external situation is creating across the supply chain. Our local teams are prepared to support our customers and jointly assess measures that may help mitigate these impacts during this phase.

We are dedicating all available resources to contribute to restoring normal operations in Buenaventura as soon as possible, and we sincerely appreciate your patience, support, and trust during this period.

If you have any questions or require additional information, please do not hesitate to contact your local ONE sales representative or reach out to us through ONE Chat.

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA.