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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available for the following countries:

  • United States
  • Brazil
  • Hong Kong (including Shenzhen, Guangzhou, Zhongshan and Xiamen)
  • The Netherlands
  • Singapore
  • Thailand

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports. 

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours vary across individual countries. Please see below:

Country/Region

Live Chat Support Hours
 United States

 Monday - Friday: 8:00 AM - 8:00 PM (EST) 
 Brazil

 Monday – Friday: 9:00 AM – 12:00 PM (BRT)
                               1:30 PM – 5:30 PM (BRT)

 Hong Kong 

(including Shenzhen, Guangzhou, Zhongshan and Xiamen)

 Monday – Friday: 9:00 AM – 12:30 PM (HKT)
                               1:45 PM – 5:45 PM (HKT)
 The Netherlands

 Monday – Friday: 08:30 AM - 5:00 PM (CET)
 Singapore

 Monday - Friday: 8:30 AM - 5:30 PM (SGT) 
 Saturday: 08:30 AM - 12:30 AM (SGT)
 Thailand

 Monday - Friday: 9:00 AM - 5:30 PM (ICT)
 *Not available during lunch hour 12:00 - 13:00 (ICT) 

Please select any of the above countries/regions and start chatting with us today!