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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available in more than 40 countries.

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports. 

Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal. 

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat, eCommerce Live Chat and ONE QUOTE Live Chat support hours vary across individual countries. Please see below:

Country/ Region

Live Chat Support Hours

eCommerce Live Chat
Support Hours

  Local Time Local Time
    English language support
except for Brazil and Latin America countries
United States

Mon - Fri: 8AM - 8PM

Mon - Fri: 8AM - 8PM

Canada

Mon - Fri: 8AM - 8PM 

Mon - Fri: 8AM - 8PM

Brazil

Mon - Fri: 9AM - 5:30PM 
*Not available during lunch hour
12PM - 1:30PM

Mon - Fri: 9AM - 5:30PM 
*Not available during lunch hour
12PM - 1:30PM
Mexico

Mon - Fri: 8:15AM - 4:45PM
*Not available during lunch hour
12:45PM - 2:15PM

Mon - Fri: 8:15AM - 4:45PM
*Not available during lunch hour
12:45PM - 2:15PM
Chile

Mon - Fri: 8:30AM - 5:30PM

Mon - Fri: 8:30AM - 5:30PM
Argentina

Mon - Fri: 9AM - 5:30PM

Mon - Fri: 9AM - 5:30PM
Peru Mon - Fri: 9AM - 5:30PM Mon - Fri: 9AM - 5:30PM
Uruguay

Mon - Fri: 9AM - 6PM

Mon - Fri: 9AM - 6PM
Panama (from 7 June 2021)

Mon - Fri: 8AM - 5PM

Mon - Fri: 8AM - 5PM
Colombia (from 7 June 2021) Mon - Fri: 8AM - 5:30PM Mon - Fri: 8AM - 5:30PM
Ecuador Mon - Fri: 8AM - 4:30PM Mon - Fri: 8AM - 4:30PM
Hong Kong, South China

Hong Kong and Guangdong: 
Mon - Fri: 9AM - 5:45PM
*Not available during lunch hour 
12:30PM - 2PM
Xiamen/Fuzhou: 

Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
12PM - 1:30PM

Hong Kong and Guangdong: 
Mon - Fri: 9AM - 5:45PM
*Not available during lunch hour 
12:30PM - 2PM
Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
12PM - 1:30PM
North, Central China Mon - Fri: 8:30AM - 5:30PM

Mon - Fri: 8:30AM - 5:30PM

Taiwan Mon - Fri: 9AM - 5PM Mon - Fri: 9AM - 5PM
South Korea

Mon - Fri: 9AM - 6PM

Mon - Fri: 9AM - 6PM
Vietnam Mon - Fri: 8AM - 5:30PM

Mon - Fri: 8AM - 5:30PM

Japan Mon - Fri: 10AM - 5PM

Mon - Fri: 10AM - 5PM

Singapore

Mon - Fri: 9AM - 5:30PM

Mon - Fri: 9AM - 5:30PM

Thailand Mon - Fri: 8:30AM - 5:30PM Mon - Fri: 8:30AM - 5:30PM
Philippines Mon - Fri: 8:30AM - 5:30PM Mon - Fri: 8:30AM - 5:30PM
Malaysia

Mon - Fri: 9AM - 5PM
*Not available during lunch hour
12:30PM - 1:30PM (Mon-Thur)
12:30PM - 2:30PM (Fri)

Mon - Fri: 9AM - 5PM

India

Mon - Fri: 9:30AM - 6PM
Sat: 9:30AM - 3PM
*Not available during lunch hour
1PM - 2PM

Mon - Fri: 9:30AM - 6PM
Sat: 9:30AM - 3PM
*Not available during lunch hour
1PM - 2PM

Indonesia

Mon - Fri: 8AM - 5PM
*Not available during lunch hour
12PM - 1PM

Mon - Fri: 8AM - 5PM
UAE Mon - Fri: 8AM - 4:30PM Mon - Fri: 8AM - 4:30PM
The Netherlands

Mon - Fri: 8:30AM - 5PM 

Mon - Fri: 8:30AM - 5PM
Germany Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM

Belgium Mon - Thur: 8:30AM - 5PM
Fri: 8:30AM - 4:15PM

Mon - Thur: 8:30AM - 5PM
Fri: 8:30AM - 4:15PM

France Mon - Fri: 8:30AM - 5:30PM
*Not available during lunch hour
12PM - 1:30PM
Mon - Fri: 8:30AM - 5:30PM
*Not available during lunch hour
12PM - 1:30PM
Switzerland

Mon - Fri: 8:30AM - 5PM
*Not available during lunch hour
12PM - 1:30PM

Mon - Fri: 8:30AM - 5PM
Spain

Barcelona: 
Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour 
1:30PM - 2:30PM
Valencia: 
Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
2PM - 3:30PM
Algeciras: 
Mon - Fri: 8:30AM - 5:30PM
**Not available during lunch hour 
2PM - 3PM
Bibao: 
Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
2PM - 3PM

Barcelona: 
Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour 
1:30PM - 2:30PM
Valencia: Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
2PM - 3:30PM
Algeciras: Mon - Fri: 8:30AM - 5:30PM
**Not available during lunch hour 
2PM - 3PM
Bibao: Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
2PM - 3PM
Portugal Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour
12:30PM - 2PM
Mon - Fri: 9AM - 5:30PM
Italy Mon - Fri: 8:30AM - 5:30PM
*Not available during lunch hour
12:30PM - 1:30PM
Mon - Fri: 8:30AM - 5:30PM
*Not available during lunch hour
12:30PM - 1:30PM
Denmark Mon - Fri: 8:30AM - 4:30PM

Mon - Fri: 8:30AM - 4:30PM 

Poland Mon - Fri: 8AM - 4PM

Mon - Fri: 8AM - 4PM

Czech Republic Mon - Thur: 8AM - 5PM
Fri: 8AM - 4:30PM

Mon - Thur: 8AM - 5PM
Fri: 8AM - 4:30PM

Slovakia Mon - Thur: 8AM - 5PM
Fri: 8AM - 4:30PM

Mon - Thur: 8AM - 5PM
Fri: 8AM - 4:30PM

Austria Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM

Hungary

Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Türkiye Mon - Fri: 8:15AM - 4:45PM
*Not available during lunch hour
12PM - 1PM
Mon - Fri: 8:15AM - 4:45PM
*Not available during lunch hour
12PM - 1PM
Ghana Mon - Fri: 8AM - 5PM
Sat: 9AM - 2PM

Mon - Fri: 8AM - 5PM
Sat: 9AM - 2PM

Egypt

Sun - Thur: 9AM - 5PM

Sun - Thur: 9AM - 5PM
United Kingdom

Mon - Fri: 9AM - 5PM

Mon - Fri: 9AM - 5PM
South Africa

Mon - Fri: 8:30AM - 4:30PM

Mon - Fri: 8:30AM - 4:30PM
Sweden

Mon - Fri: 8AM - 4:30PM

Mon - Fri: 8AM - 4:30PM
Greece Mon - Fri: 9AM - 5PM Mon - Fri: 9AM - 5PM
Ireland Mon - Fri: 9AM - 5PM Mon - Fri: 9AM - 5PM
Finland

Mon - Fri: 8AM - 4PM

Mon - Fri: 8AM - 4PM
Norway

Mon - Fri: 8AM - 4:30PM

Mon - Fri: 8AM - 4:30PM
Ivory Coast Mon - Fri: 8AM - 5PM
*Not available during lunch hour
12PM - 1PM
Mon - Fri: 8AM - 5PM
*Not available during lunch hour
12PM - 1PM
Nigeria

Mon - Fri: 8AM - 4PM

Mon - Fri: 8AM - 4PM
Morocco Mon - Fri: 8AM - 4:45PM
Sat: 8:30AM - 12PM
Mon - Fri: 8AM - 4:45PM
Sat: 8:30AM - 12PM
Bulgaria Mon - Fri: 9AM - 6PM Mon - Fri: 9AM - 6PM
Kenya Mon - Fri: 8AM - 5PM
Sat: 8AM - 1PM
Mon - Fri: 8AM - 5PM
Sat: 8AM - 1PM
Pakistan

Mon - Fri: 9AM - 5:30PM

Mon - Fri: 9AM - 5:30PM
New Zealand

Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Australia

Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Myanmar

Mon - Fri: 9AM - 6PM

Mon - Fri: 9AM - 6PM
Bangladesh

Mon - Fri: 9AM - 5PM

Mon - Fri: 9AM - 5PM
Sri Lanka

Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Cambodia Mon - Fri: 9AM - 6PM
Sat: 8AM - 12PM
Mon - Fri: 9AM - 6PM
Sat: 8AM - 12PM
Saudi Arabia Mon - Fri: 8AM - 5PM Mon - Fri: 8AM - 5PM

Please select any of the above countries/regions and start chatting with us today!