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  2. ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available for the following countries:

  • United States*
  • Canada*
  • Brazil
  • Hong Kong, China
  • The Netherlands
  • Singapore*
  • Thailand
  • Korea (Seoul and Busan only)
  • Malaysia
  • India (Mumbai, Delhi, Chennai , Kolkata and Gandhidham only)
  • Vietnam
  • China (Shanghai only)
  • Taiwan
  • Germany
  • Poland
  • Czech Republic
  • Spain
  • Turkey
  • Belgium
  • Philippines
  • Denmark
  • Switzerland
  • France
  • Austria & Hungary
  • Ghana
  • Russia (St. Petersburg and Moscow only)
  • Egypt
  • Portugal
  • Italy
  • Indonesia
  • UAE
  • Japan

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports. 

Live Chat services are also available via eCommerce Portal in selected countries (*), which requires login to our eCommerce Portal. 

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat and eCommerce Live Chat support hours vary across individual countries. Please see below:

Country/ Region

Live Chat Support Hours

eCommerce Live Chat Support Hours
United States

Mon - Fri: 7AM - 9PM  (Local time)

Mon - Fri: 8AM - 8PM (Local time)
Canada

Mon - Fri: 7AM - 9PM  (Local time)

Mon - Fri: 8AM - 8PM  (Local time)
Brazil

Mon - Fri: 9AM - 5:30PM  (Local time)
*Not available during lunch hour
12PM - 1:30PM (Local time)

  
Hong Kong, China

Mon - Fri: 9AM - 5:45PM (Local time)
*Not available during lunch hour
12:30PM - 2PM (Local time)

  
The Netherlands

Mon - Fri: 8:30AM - 5PM (Local time)

  
Singapore

Mon - Fri: 9AM - 5:30PM (Local time)
Sat: 8:30AM - 12:30PM (Local time)

Mon - Fri: 8:30AM - 5:30PM (Local time)
*Not available during lunch hour
12:30PM - 1:30PM (Local time)
Thailand

Mon - Fri: 9AM - 5:30PM (Local time)
*Not available during lunch hour
12PM - 1PM (Local time)

Mon - Fri: 9AM - 5:30PM (Local time)
*Not available during lunch hour
12PM - 1PM (Local time)

Korea 
(Seoul and Busan only)

 Mon - Fri: 9AM - 6PM (Local time)  
Malaysia

Mon - Fri: 9AM - 5PM (Local time)
*Not available during lunch hour
12:30PM - 1:30PM (Local time, Mon-Thur)
12:30PM - 2:30PM (Local time, Fri)

Mon - Fri: 9AM - 5PM (Local time)
*Not available during lunch hour
12:30PM - 1:30PM (Local time, Mon-Thur)
12:30PM - 2:30PM (Local time, Fri)

India
(Mumbai, Delhi, Chennai,
Kolkata and Gandhidham only)

Mon - Fri: 10:30AM - 6:30PM (Local time)
*Not available during lunch hour
1PM - 2PM (Local time)

Mon - Fri: 10:30AM - 6:30PM (Local time)
*Not available during lunch hour
1PM - 2PM (Local time)
Vietnam Mon - Fri: 8AM - 5:30PM (Local time)  

China
(Shanghai only)

 Mon - Fri: 9AM - 5PM (Local time)  
Taiwan

Mon - Fri: 9AM - 5PM (Local time)
*Not available during lunch hour
12PM - 1:30PM (Local time)

  
Germany Mon - Fri: 8:30AM - 5PM (Local time)  
Poland Mon - Fri: 8AM - 4PM (Local time)  
Czech Republic Mon - Fri: 8:30AM - 5PM (Local time)  

Spain
 

Barcelona: Mon - Fri: 9AM - 5PM (Local time)
Valencia*: Mon - Fri: 9AM - 6PM (Local time)
*Not available during lunch hour 
2PM - 3:30PM (Local time)

  
Turkey Mon - Fri: 8AM - 5PM (Local time)  
Belgium Mon - Fri: 8AM - 5:30PM (Local time)  
Philippines

Mon - Fri: 9AM - 4PM (Local time)
*Not available during lunch hour
12PM - 1PM (Local time)

 Mon - Fri: 9AM - 4PM (Local time)
*Not available during lunch hour
12PM - 1PM (Local time)
Denmark Mon - Fri: 8:30AM - 4:30PM (Local time)  
Switzerland

Mon - Fri: 8:30AM - 5PM (Local time)
*Not available during lunch hour
12PM - 1:30PM (Local time)

  
France

Mon - Fri: 9AM - 5PM (Local time)
*Not available during lunch hour
12PM - 1:30PM (Local time)

  
Austria & Hungary Mon - Fri: 9AM - 4PM (Local time)  
Ghana Mon - Fri: 8AM - 5PM (Local time)  

Russia
(St. Petersburg and
Moscow only)

 Mon - Fri: 10AM - 5PM (Local time)  
Egypt Sun - Thur: 9AM - 5PM (Local time)  
Portugal Mon - Fri: 9AM - 5:30PM (Local time)
*Not available during lunch hour
12:30PM - 2PM (Local time)		  
Italy

Mon - Thur: 9AM - 5:30PM (Local time)
Fri: 9AM - 5PM (Local time)
*Not available during lunch hour
12:30PM - 1:30PM (Local time, Mon-Thur)
12:30PM - 2PM (Local time, Fri)

  
Indonesia Mon - Fri: 8AM - 5PM (Local time)
*Not available during lunch hour
12PM - 1PM (Local time)		 Mon - Fri: 8AM - 5PM (Local time)
*Not available during lunch hour
12PM - 1PM (Local time)
UAE Sun - Thur: 8:30AM - 4PM (Local time)
*Not available during lunch hour
1PM - 2PM (Local time)		 Sun - Thur: 8:30AM – 4:30 PM (Local time)
*Not available during lunch hour
1PM – 1:30PM (Local time)
Japan Mon - Fri: 10AM - 5PM (Local time)  

Please select any of the above countries/regions and start chatting with us today!