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- ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
Ocean Network Express Live Chat services are now available for the following countries:
- United States*
- Canada*
- Brazil
- Hong Kong, China
- The Netherlands
- Singapore*
- Thailand
- Korea (Seoul and Busan only)
- Malaysia
- India (Mumbai, Delhi, Chennai , Kolkata and Gandhidham only)
- Vietnam
- China (Shanghai only)
- Taiwan
- Germany
- Poland
- Czech Republic
- Spain (Barcelona only)
- Turkey
- Belgium
- Philippines
- Denmark
- Switzerland
- France
- Austria & Hungary
- Ghana
- Russia (St. Petersburg and Moscow only)
- Egypt
- Portugal
- Italy
- Indonesia
- UAE
- Japan
We offer several options via our Live Chat services for some of the queries regarding Exports and Imports.
Live Chat services are also available via eCommerce Portal in selected countries (*), which requires login to our eCommerce Portal.
Customers can start chatting with our agents based on the options they have selected to receive quick responses.
Live Chat and eCommerce Live Chat support hours vary across individual countries. Please see below:
Country/ Region |
Live Chat Support Hours |
eCommerce Live Chat Support Hours |
---|---|---|
United States |
Mon - Fri: 8AM - 8PM (Local time) |
Mon - Fri: 8AM - 8PM (Local time) |
Canada |
Mon - Fri: 8AM - 8PM (Local time) |
Mon - Fri: 8AM - 8PM (Local time) |
Brazil |
Mon - Fri: 9AM - 5:30PM (Local time) |
|
Hong Kong, China |
Mon - Fri: 9AM - 5:45PM (Local time) |
|
The Netherlands |
Mon - Fri: 8:30AM - 5PM (Local time) |
|
Singapore |
Mon - Fri: 9AM - 5:30PM (Local time) |
Mon - Fri: 8:30AM - 5:30PM (Local time) |
Thailand |
Mon - Fri: 9AM - 5:30PM (Local time) |
|
Korea |
Mon - Fri: 9AM - 6PM (Local time) | |
Malaysia |
Mon - Fri: 9AM - 5PM (Local time) |
Mon - Fri: 9AM - 5PM (Local time) |
India |
Mon - Fri: 10:30AM - 6:30PM (Local time) |
|
Vietnam | Mon - Fri: 8AM - 5:30PM (Local time) | |
China |
Mon - Fri: 9AM - 5PM (Local time) | |
Taiwan | Mon - Fri: 9AM - 5:30PM (Local time) | |
Germany | Mon - Fri: 8:30AM - 5PM (Local time) | |
Poland | Mon - Fri: 8AM - 4PM (Local time) | |
Czech Republic | Mon - Fri: 8:30AM - 5PM (Local time) | |
Spain |
Mon - Fri: 9AM - 5:30PM (Local time) |
|
Turkey | Mon - Fri: 8AM - 5PM (Local time) | |
Belgium | Mon - Fri: 8AM - 5:30PM (Local time) | |
Philippines |
Mon - Fri: 9AM - 4PM (Local time) |
Mon - Fri: 9AM - 4PM (Local time) *Not available during lunch hour 12PM - 1PM (Local time) |
Denmark | Mon - Fri: 8:30AM - 4:30PM (Local time) | |
Switzerland |
Mon - Fri: 8:30AM - 5PM (Local time) |
|
France |
Mon - Fri: 9AM - 5PM (Local time) |
|
Austria & Hungary | Mon - Fri: 9AM - 4PM (Local time) | |
Ghana | Mon - Fri: 8AM - 5PM (Local time) | |
Russia |
Mon - Fri: 10AM - 5PM (Local time) | |
Egypt | Sun - Thur: 9AM - 5PM (Local time) | |
Portugal | Mon - Fri: 9AM - 5:30PM (Local time) *Not available during lunch hour 12:30PM - 2PM (Local time) |
|
Italy |
Mon - Thur: 9AM - 5:30PM (Local time) |
|
Indonesia | Mon - Fri: 8AM - 5PM (Local time) *Not available during lunch hour 12PM - 1PM (Local time) |
Mon - Fri: 8AM - 5PM (Local time) *Not available during lunch hour 12PM - 1PM (Local time) |
UAE | Sun - Thur: 8:30AM - 4PM (Local time) *Not available during lunch hour 1PM - 2PM (Local time) |
Sun - Thur: 8:30AM – 4:30 PM (Local time) *Not available during lunch hour 1PM – 1:30PM (Local time) |
Japan | Mon - Fri: 10AM - 5PM (Local time) |
Please select any of the above countries/regions and start chatting with us today!