ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available in more than 40 countries.

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports.

Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat, eCommerce Live Chat and ONE QUOTE Live Chat support hours vary across individual countries. Please see below:

Country/ Region	Live Chat Support Hours	eCommerce Live Chat Support Hours
	Local Time	Local Time
		English language support except for Brazil and LATIN
United States	Mon - Fri: 8AM - 8PM	Mon - Fri: 8AM - 8PM
Canada	Mon - Fri: 8AM - 8PM	Mon - Fri: 8AM - 8PM
Brazil	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12PM - 1:30PM*	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12PM - 1:30PM*
Mexico	Mon - Fri: 9:30AM - 4:30PM Not available during lunch hour 12:45PM - 2:30PM*	Mon - Fri: 9:30AM - 4:30PM Not available during lunch hour 12:45PM - 2:30PM*
Chile	Mon - Fri: 9:00AM - 5:00PM Not available during lunch hour 1:00PM - 2:00PM*	Mon - Fri: 9:00AM - 5:00PM Not available during lunch hour 1:00PM - 2:00PM*
Argentina	Mon - Fri: 9:30AM - 5:30PM	Mon - Fri: 9:30AM - 5:30PM
Peru	Mon - Fri: 9:00AM - 5:30PM Not available during lunch hour 1:00PM - 2:00PM*	Mon - Fri: 9:00AM - 5:30PM Not available during lunch hour 1:00PM - 2:00PM*
Uruguay	Mon - Fri: 9AM - 6PM Not available during lunch hour 12:30PM - 2:30PM*	Mon - Fri: 9AM - 6PM Not available during lunch hour 12:30PM - 2:30PM*
Panama (from 7 June 2021)	Mon - Fri: 8AM - 5PM Not available during lunch hour 12PM - 1:00PM*	Mon - Fri: 8AM - 5PM Not available during lunch hour 12PM - 1:00PM*
Colombia (from 7 June 2021)	Mon - Fri: 8AM - 6:00PM Not available during lunch hour 12PM - 2:00PM*	Mon - Fri: 8AM - 6:00PM Not available during lunch hour 12PM - 2:00PM*
Ecuador	Mon - Fri: 8:30AM - 5:30PM Not available during lunch hour 1:00PM - 2:00PM*	Mon - Fri: 8:30AM - 5:30PM Not available during lunch hour 1:00PM - 2:00PM*
Hong Kong, South China	Hong Kong and Guangdong: Mon - Fri: 9AM - 5:45PM Not available during lunch hour 12:30PM - 2PM* Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM*	Hong Kong and Guangdong: Mon - Fri: 9AM - 5:45PM Not available during lunch hour 12:30PM - 2PM* Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM*
North, Central China	Mon - Fri: 9AM - 5:00PM	Mon - Fri: 9AM - 5:00PM
Taiwan	Mon - Fri: 9AM - 5:05PM Not available during lunch hour 12:00PM - 1:30PM*	Mon - Fri: 9AM - 5:00PM
South Korea	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
Vietnam	Mon - Fri: 8AM - 5:30PM	Mon - Fri: 8AM - 5:30PM
Japan	Mon - Fri: 10AM - 5PM Mon - Fri: 10AM - 4PM (ONE QUOTE Live Chat)	Mon - Fri: 10AM - 5PM
Singapore	Mon - Fri: 9AM - 5:30PM Sat: 8:30AM - 12:30PM	Mon - Fri: 8:30AM - 5:30PM Sat: 8:30AM - 12:30PM
Thailand	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12PM - 1PM*	Mon - Fri: 9AM - 5:30PM
Philippines	Mon - Fri: 9AM - 4PM Not available during lunch hour 12PM - 1PM*	Mon - Fri: 9AM - 4PM
Malaysia	Mon - Fri: 9AM - 5PM Not available during lunch hour 12:30PM - 1:30PM (Mon-Thur)* 12:30PM - 2:30PM (Fri)	Mon - Fri: 9AM - 5PM
India	Mon - Fri: 10:30AM - 6:30PM Not available during lunch hour 1PM - 2PM*	Mon - Fri: 10:30AM - 6:30PM
Indonesia	Mon - Fri: 8AM - 5PM Not available during lunch hour 12PM - 1PM*	Mon - Fri: 8AM - 5PM
UAE	Mon - Thur: 8:30AM - 4PM Not available during lunch hour 1PM - 2PM* Fri: 8:30AM - 12PM	Mon - Thur: 8:30AM - 4:30PM Fri: 8:30AM - 12:30PM
The Netherlands	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Germany	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Belgium	Mon - Fri: 8:00AM - 5:30PM	Mon - Fri: 8:00AM - 5:30PM
France	Mon - Fri: 9AM - 5PM Not available during lunch hour 12PM - 1:30PM*	Mon - Fri: 9AM - 5PM
Switzerland	Mon - Fri: 8:30AM - 5PM Not available during lunch hour 12PM - 1:30PM*	Mon - Fri: 8:30AM - 5PM
Spain	Barcelona:* Mon - Fri: 9AM - 5PM Not available during lunch hour 1:30PM - 2:30PM* Valencia: Mon - Fri: 9AM - 6PM *Not available during lunch hour 2PM - 3:30PM* Algeciras*: Mon - Fri: 8:30AM - 5:30PM **Not available during lunch hour 2PM - 3PM*	Mon - Fri: 9AM - 5PM
Portugal	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12:30PM - 2PM*	Mon - Fri: 9AM - 5:30PM
Italy	Mon - Thur: 9AM - 5:30PM Fri: 9AM - 5PM Not available during lunch hour 12:30PM - 1:30PM (Mon-Thur)* 12:30PM - 2PM (Fri)	Mon - Thur: 9AM - 5:30PM
Denmark	Mon - Fri: 8:30AM - 4:30PM	Mon - Fri: 8:30AM - 4:30PM
Poland	Mon - Fri: 8AM - 4PM	Mon - Fri: 8AM - 4PM
Czech Republic	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Slovakia	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Austria	Mon - Fri: 9AM - 4PM	Mon - Fri: 9AM - 4PM
Hungary	Mon - Fri: 9AM - 4PM	Mon - Fri: 9AM - 4PM
Russia	Mon - Fri: 10AM - 5PM	Mon - Fri: 10AM - 5PM
Turkey	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Ghana	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Egypt	Sun - Thur: 9AM - 5PM	Sun - Thur: 9AM - 5PM

Please select any of the above countries/regions and start chatting with us today!

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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE