Breadcrumb
- Home
- ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
Ocean Network Express Live Chat services are now available in more than 40 countries.
We offer several options via our Live Chat services for some of the queries regarding Exports and Imports.
Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal.
Customers can start chatting with our agents based on the options they have selected to receive quick responses.
Live Chat and eCommerce Live Chat support hours vary across individual countries. Please see below:
|
Country/ Region |
Live Chat Support Hours |
eCommerce Live Chat Support Hours |
|---|---|---|
| Local Time | Local Time | |
| English language support except for Brazil and LATIN | ||
| United States |
Mon - Fri: 7AM - 9PM |
Mon - Fri: 8AM - 8PM |
| Canada |
Mon - Fri: 7AM - 9PM |
Mon - Fri: 8AM - 8PM |
| Brazil |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM |
| Mexico |
Mon - Fri: 9:30AM - 4:30PM |
Mon - Fri: 9:30AM - 4:30PM *Not available during lunch hour 12:45PM - 2:30PM |
| Chile |
Mon - Fri: 9:00AM - 5:00PM |
Mon - Fri: 9:00AM - 5:00PM *Not available during lunch hour 1:00PM - 2:00PM |
| Argentina |
Mon - Fri: 9:30AM - 5:30PM |
Mon - Fri: 9:30AM - 5:30PM *Not available during lunch hour 12:30PM - 2:00PM |
| Peru |
Mon - Fri: 9:00AM - 5:30PM |
Mon - Fri: 9:00AM - 5:30PM *Not available during lunch hour 1:00PM - 2:00PM |
| Uruguay |
Mon - Fri: 9AM - 6PM |
Mon - Fri: 9AM - 6PM *Not available during lunch hour 12:30PM - 2:30PM |
| Panama (from 7 June 2021) |
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM |
| Colombia (from 7 June 2021) |
Mon - Fri: 8AM - 6:00PM |
Mon - Fri: 8AM - 6:00PM *Not available during lunch hour 12PM - 2:00PM |
| Hong Kong, South China |
Mon - Fri: 9AM - 5:45PM |
Mon - Fri: 9AM - 5:45PM |
| North, Central China | Mon - Fri: 9AM - 5:00PM |
Mon - Fri: 9AM - 5:00PM |
| Taiwan |
Mon - Fri: 9AM - 5:05PM |
Mon - Fri: 9AM - 5:00PM |
| South Korea |
Mon - Fri: 9AM - 6PM |
Mon - Fri: 9AM - 6PM |
| Vietnam | Mon - Fri: 8AM - 5:30PM |
Mon - Fri: 8AM - 5:30PM |
| Japan | Mon - Fri: 10AM - 5PM |
Mon - Fri: 10AM - 5PM |
| Singapore |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 8:30AM - 5:30PM |
| Thailand |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM |
| Philippines |
Mon - Fri: 9AM - 4PM |
Mon - Fri: 9AM - 4PM |
| Malaysia |
Mon - Fri: 9AM - 5PM |
Mon - Fri: 9AM - 5PM |
|
Mon - Fri: 10:30AM - 6:30PM |
Mon - Fri: 10:30AM - 6:30PM |
|
| Indonesia |
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM |
| UAE |
Sun - Thur: 8:30AM - 4PM |
Sun - Thur: 8:30AM - 4:30PM |
| The Netherlands |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Germany | Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Belgium | Mon - Fri: 8:00AM - 5:30PM |
Mon - Fri: 8:00AM - 5:30PM |
| France | Mon - Fri: 9AM - 5PM *Not available during lunch hour 12PM - 1:30PM |
Mon - Fri: 9AM - 5PM |
| Switzerland |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Spain |
Barcelona: Mon - Fri: 9AM - 5PM |
Mon - Fri: 9AM - 5PM |
| Portugal | Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12:30PM - 2PM |
Mon - Fri: 9AM - 5:30PM |
| Italy |
Mon - Thur: 9AM - 5:30PM |
Mon - Thur: 9AM - 5:30PM |
| Denmark | Mon - Fri: 8:30AM - 4:30PM |
Mon - Fri: 8:30AM - 4:30PM |
| Poland | Mon - Fri: 8AM - 4PM |
Mon - Fri: 8AM - 4PM |
| Czech Republic | Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Slovakia |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Austria | Mon - Fri: 9AM - 4PM |
Mon - Fri: 9AM - 4PM |
| Hungary |
Mon - Fri: 9AM - 4PM |
Mon - Fri: 9AM - 4PM |
|
Mon - Fri: 10AM - 5PM |
Mon - Fri: 10AM - 5PM | |
| Turkey | Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM |
| Ghana | Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM |
| Egypt |
Sun - Thur: 9AM - 5PM |
Sun - Thur: 9AM - 5PM |
Please select any of the above countries/regions and start chatting with us today!