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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available in more than 40 countries.

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports. 

Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal. 

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat and eCommerce Live Chat support hours vary across individual countries. Please see below:

Country/ Region

Live Chat Support Hours

eCommerce Live Chat Support Hours
  Local Time Local Time
    English language support except for Brazil and LATIN
United States

Mon - Fri: 8AM - 8PM

Mon - Fri: 8AM - 8PM
Canada

Mon - Fri: 8AM - 8PM 

Mon - Fri: 8AM - 8PM
Brazil

Mon - Fri: 9AM - 5:30PM 
*Not available during lunch hour
12PM - 1:30PM

 Mon - Fri: 9AM - 5:30PM 
*Not available during lunch hour
12PM - 1:30PM
Mexico

Mon - Fri: 9:30AM - 4:30PM
*Not available during lunch hour
12:45PM - 2:30PM

 Mon - Fri: 9:30AM - 4:30PM
*Not available during lunch hour
12:45PM - 2:30PM
Chile

Mon - Fri: 9:00AM - 5:00PM
*Not available during lunch hour
1:00PM - 2:00PM

 Mon - Fri: 9:00AM - 5:00PM
*Not available during lunch hour
1:00PM - 2:00PM
Argentina

Mon - Fri: 9:30AM - 5:30PM
*Not available during lunch hour
12:30PM - 2:00PM

 Mon - Fri: 9:30AM - 5:30PM
*Not available during lunch hour
12:30PM - 2:00PM
Peru

Mon - Fri: 9:00AM - 5:30PM
*Not available during lunch hour
1:00PM - 2:00PM

 Mon - Fri: 9:00AM - 5:30PM
*Not available during lunch hour
1:00PM - 2:00PM
Uruguay

Mon - Fri: 9AM - 6PM
*Not available during lunch hour
12:30PM - 2:30PM

 Mon - Fri: 9AM - 6PM
*Not available during lunch hour
12:30PM - 2:30PM
Panama (from 7 June 2021)

Mon - Fri: 8AM - 5PM 

 Mon - Fri: 8AM - 5PM
Colombia (from 7 June 2021)

Mon - Fri: 8AM - 6:00PM
*Not available during lunch hour
12PM - 2:00PM

 Mon - Fri: 8AM - 6:00PM
*Not available during lunch hour
12PM - 2:00PM
Hong Kong, South China

Hong Kong and Guangdong: 
Mon - Fri: 9AM - 5:45PM
*Not available during lunch hour 
12:30PM - 2PM
Xiamen/Fuzhou: 
Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
12PM - 1:30PM

 Hong Kong and Guangdong: 
Mon - Fri: 9AM - 5:45PM
*Not available during lunch hour 
12:30PM - 2PM
Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM
**Not available during lunch hour 
12PM - 1:30PM
North, Central China Mon - Fri: 9AM - 5:00PM

Mon - Fri: 9AM - 5:00PM
Taiwan

Mon - Fri: 9AM - 5:05PM
*Not available during lunch hour
12:00PM - 1:30PM

 Mon - Fri: 9AM - 5:00PM
South Korea

Mon - Fri: 9AM - 5PM

 Mon - Fri: 9AM - 5PM
Vietnam Mon - Fri: 8AM - 5:30PM

Mon - Fri: 8AM - 5:30PM
Japan Mon - Fri: 10AM - 5PM

Mon - Fri: 10AM - 5PM
Singapore

Mon - Fri: 9AM - 5:30PM 
Sat: 8:30AM - 12:30PM

Mon - Fri: 8:30AM - 5:30PM 
Sat: 8:30AM - 12:30PM
Thailand

Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour
12PM - 1PM

Mon - Fri: 9AM - 5:30PM
 
Philippines

Mon - Fri: 9AM - 4PM
*Not available during lunch hour
12PM - 1PM

 Mon - Fri: 9AM - 4PM
Malaysia

Mon - Fri: 9AM - 5PM
*Not available during lunch hour
12:30PM - 1:30PM (Mon-Thur)
12:30PM - 2:30PM (Fri)

Mon - Fri: 9AM - 5PM

India

Mon - Fri: 10:30AM - 6:30PM
*Not available during lunch hour
1PM - 2PM

Mon - Fri: 10:30AM - 6:30PM
Indonesia

Mon - Fri: 8AM - 5PM
*Not available during lunch hour
12PM - 1PM

 Mon - Fri: 8AM - 5PM
UAE

Sun - Thur: 8:30AM - 4PM 
*Not available during lunch hour
1PM - 2PM

 Sun - Thur: 8:30AM - 4:30PM
The Netherlands

Mon - Fri: 8:30AM - 5PM 

 Mon - Fri: 8:30AM - 5PM
Germany Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Belgium Mon - Fri: 8:00AM - 5:30PM

Mon - Fri: 8:00AM - 5:30PM
France Mon - Fri: 9AM - 5PM
*Not available during lunch hour
12PM - 1:30PM		 Mon - Fri: 9AM - 5PM
Switzerland

Mon - Fri: 8:30AM - 5PM
*Not available during lunch hour
12PM - 1:30PM

 Mon - Fri: 8:30AM - 5PM
Spain

Barcelona: Mon - Fri: 9AM - 5PM
Valencia*: Mon - Fri: 9AM - 6PM
*Not available during lunch hour 
2PM - 3:30PM
Algeciras**: Mon - Fri: 8:30AM - 5:30PM
**Not available during lunch hour 
2PM - 3PM

 Mon - Fri: 9AM - 5PM
Portugal Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour
12:30PM - 2PM 		Mon - Fri: 9AM - 5:30PM
Italy

Mon - Thur: 9AM - 5:30PM
Fri: 9AM - 5PM
*Not available during lunch hour
12:30PM - 1:30PM (Mon-Thur)
12:30PM - 2PM (Fri)

 Mon - Thur: 9AM - 5:30PM
Denmark Mon - Fri: 8:30AM - 4:30PM

Mon - Fri: 8:30AM - 4:30PM 
Poland Mon - Fri: 8AM - 4PM

Mon - Fri: 8AM - 4PM
Czech Republic Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Slovakia

Mon - Fri: 8:30AM - 5PM

 Mon - Fri: 8:30AM - 5PM
Austria Mon - Fri: 9AM - 4PM

Mon - Fri: 9AM - 4PM
Hungary

Mon - Fri: 9AM - 4PM

 Mon - Fri: 9AM - 4PM

Russia

Mon - Fri: 10AM - 5PM

 Mon - Fri: 10AM - 5PM
Turkey Mon - Fri: 8AM - 5PM

Mon - Fri: 8AM - 5PM
Ghana Mon - Fri: 8AM - 5PM

Mon - Fri: 8AM - 5PM
Egypt

Sun - Thur: 9AM - 5PM

 Sun - Thur: 9AM - 5PM

Please select any of the above countries/regions and start chatting with us today!