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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE
Ocean Network Express Live Chat services are now available in more than 40 countries.
We offer several options via our Live Chat services for some of the queries regarding Exports and Imports.
Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal.
Customers can start chatting with our agents based on the options they have selected to receive quick responses.
Live Chat, eCommerce Live Chat and ONE QUOTE Live Chat support hours vary across individual countries. Please see below:
*Not available during lunch hour
12PM - 1PM
|
Country/ Region |
Live Chat Support Hours |
eCommerce Live Chat |
|---|---|---|
| Local Time | Local Time | |
| English language support except for Brazil and LATIN |
||
| United States |
Mon - Fri: 8AM - 8PM |
Mon - Fri: 8AM - 8PM |
| Canada |
Mon - Fri: 8AM - 8PM |
Mon - Fri: 8AM - 8PM |
| Brazil |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM |
| Mexico |
Mon - Fri: 8:15AM - 4:45PM |
Mon - Fri: 8:15AM - 4:45PM *Not available during lunch hour 12:45PM - 2:15PM |
| Chile |
Mon - Fri: 8:30AM - 5:30PM |
Mon - Fri: 8:30AM - 5:30PM |
| Argentina |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM |
| Peru | Mon - Fri: 9AM - 5:30PM | Mon - Fri: 9AM - 5:30PM |
| Uruguay |
Mon - Fri: 9AM - 6PM |
Mon - Fri: 9AM - 6PM |
| Panama (from 7 June 2021) |
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM |
| Colombia (from 7 June 2021) | Mon - Fri: 8AM - 5:30PM | Mon - Fri: 8AM - 5:30PM |
| Ecuador | Mon - Fri: 8AM - 4:30PM | Mon - Fri: 8AM - 4:30PM |
| Hong Kong, South China |
Hong Kong and Guangdong: |
Hong Kong and Guangdong: Mon - Fri: 9AM - 5:45PM *Not available during lunch hour 12:30PM - 2PM Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM **Not available during lunch hour 12PM - 1:30PM |
| North, Central China | Mon - Fri: 8:30AM - 5:30PM |
Mon - Fri: 8:30AM - 5:30PM |
| Taiwan | Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM |
| South Korea |
Mon - Fri: 9AM - 6PM |
Mon - Fri: 9AM - 6PM |
| Vietnam | Mon - Fri: 8AM - 5:30PM |
Mon - Fri: 8AM - 5:30PM |
| Japan | Mon - Fri: 10AM - 5PM |
Mon - Fri: 10AM - 5PM |
| Singapore |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM |
| Thailand | Mon - Fri: 8:30AM - 5:30PM | Mon - Fri: 8:30AM - 5:30PM |
| Philippines | Mon - Fri: 8:30AM - 5:30PM | Mon - Fri: 8:30AM - 5:30PM |
| Malaysia |
Mon - Fri: 9AM - 5PM |
Mon - Fri: 9AM - 5PM |
|
Mon - Fri: 9:30AM - 6PM |
Mon - Fri: 9:30AM - 6PM |
|
| Indonesia |
Mon - Fri: 8AM - 5PM |
Mon - Fri: 8AM - 5PM |
| UAE | Mon - Fri: 8AM - 4:30PM | Mon - Fri: 8AM - 4:30PM |
| The Netherlands |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Germany | Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Belgium | Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:15PM |
Mon - Thur: 8:30AM - 5PM |
| France | Mon - Fri: 8:30AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM |
Mon - Fri: 8:30AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM |
| Switzerland |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Spain |
Barcelona: |
Barcelona: Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 1:30PM - 2:30PM Velencia: Mon - Fri: 9AM - 6PM **Not available during lunch hour 2PM - 3:30PM Algeciras: Mon - Fri: 8:30AM - 5:30PM **Not available during lunch hour 2PM - 3PM Bibao: Mon - Fri: 9AM - 5:30PM **Not available during lunch hour 2PM - 3PM |
| Portugal | Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12:30PM - 2PM |
Mon - Fri: 9AM - 5:30PM |
| Italy | Mon - Fri: 8:30AM - 5:30PM *Not available during lunch hour 12:30PM - 1:30PM |
Mon - Fri: 8:30AM - 5:30PM *Not available during lunch hour 12:30PM - 1:30PM |
| Denmark | Mon - Fri: 8:30AM - 4:30PM |
Mon - Fri: 8:30AM - 4:30PM |
| Poland | Mon - Fri: 8AM - 4PM |
Mon - Fri: 8AM - 4PM |
| Czech Republic | Mon - Thur: 8AM - 5PM Fri: 8AM - 4:30PM |
Mon - Thur: 8AM - 5PM |
| Slovakia | Mon - Thur: 8AM - 5PM Fri: 8AM - 4:30PM |
Mon - Thur: 8AM - 5PM |
| Austria | Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Hungary |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Turkey | Mon - Fri: 8:15AM - 4:45PM *Not available during lunch hour 12PM - 1PM |
Mon - Fri: 8:15AM - 4:45PM *Not available during lunch hour 12PM - 1PM |
| Ghana | Mon - Fri: 8AM - 5PM Sat: 9AM - 2PM |
Mon - Fri: 8AM - 5PM |
| Egypt |
Sun - Thur: 9AM - 5PM |
Sun - Thur: 9AM - 5PM |
| United Kingdom |
Mon - Fri: 9AM - 5PM |
Mon - Fri: 9AM - 5PM |
| South Africa |
Mon - Fri: 8:30AM - 4:30PM |
Mon - Fri: 8:30AM - 4:30PM |
| Sweden |
Mon - Fri: 8AM - 4:30PM |
Mon - Fri: 8AM - 4:30PM |
| Greece | Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM |
| Israel | Sun - Thur: 8AM - 4PM Fri: 8AM - 12PM |
Sun - Thur: 8AM - 4PM Fri: 8AM - 12PM |
| Ireland | Mon - Fri: 9AM - 5PM | Mon - Fri: 9AM - 5PM |
| Finland |
Mon - Fri: 8AM - 4PM |
Mon - Fri: 8AM - 4PM |
| Norway |
Mon - Fri: 8AM - 4:30PM |
Mon - Fri: 8AM - 4:30PM |
| Ivory Coast | Mon - Fri: 8AM - 5PM *Not available during lunch hour 12PM - 1PM |
Mon - Fri: 8AM - 5PM *Not available during lunch hour 12PM - 1PM |
| Nigeria |
Mon - Fri: 8AM - 4PM |
Mon - Fri: 8AM - 4PM |
| Morocco |
Mon - Fri: 8AM - 4:45PM |
Mon - Fri: 8AM - 4:45PM |
| Pakistan |
Mon - Fri: 9AM - 5:30PM |
Mon - Fri: 9AM - 5:30PM |
| New Zealand |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Australia |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
| Myanmar |
Mon - Fri: 9AM - 6PM |
Mon - Fri: 9AM - 6PM |
| Bangladesh |
Mon - Fri: 9AM - 5PM |
Mon - Fri: 9AM - 5PM |
| Sri Lanka |
Mon - Fri: 8:30AM - 5PM |
Mon - Fri: 8:30AM - 5PM |
Please select any of the above countries/regions and start chatting with us today!