ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available in more than 40 countries.

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports.

Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat, eCommerce Live Chat and ONE QUOTE Live Chat support hours vary across individual countries. Please see below:

Country/ Region	Live Chat Support Hours	eCommerce Live Chat Support Hours
	Local Time	Local Time
		English language support except for Brazil and Latin America countries
United States	Mon - Fri: 8AM - 8PM	Mon - Fri: 8AM - 8PM
Canada	Mon - Fri: 8AM - 8PM	Mon - Fri: 8AM - 8PM
Brazil	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12PM - 1:30PM*	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12PM - 1:30PM*
Mexico	Mon - Fri: 8:15AM - 4:45PM Not available during lunch hour 12:45PM - 2:15PM*	Mon - Fri: 8:15AM - 4:45PM Not available during lunch hour 12:45PM - 2:15PM*
Chile	Mon - Fri: 8:30AM - 5:30PM	Mon - Fri: 8:30AM - 5:30PM
Argentina	Mon - Fri: 9AM - 5:30PM	Mon - Fri: 9AM - 5:30PM
Peru	Mon - Fri: 9AM - 5:30PM	Mon - Fri: 9AM - 5:30PM
Uruguay	Mon - Fri: 9AM - 6PM	Mon - Fri: 9AM - 6PM
Panama (from 7 June 2021)	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Colombia (from 7 June 2021)	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Ecuador	Mon - Fri: 8AM - 4:30PM	Mon - Fri: 8AM - 4:30PM
Hong Kong, South China	Hong Kong and Guangdong: Mon - Fri: 9AM - 5:45PM Not available during lunch hour 12:30PM - 2PM* Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM*	Hong Kong and Guangdong: Mon - Fri: 9AM - 5:45PM Not available during lunch hour 12:30PM - 2PM* Xiamen/Fuzhou: Mon - Fri: 9AM - 5:30PM *Not available during lunch hour 12PM - 1:30PM*
North, Central China	Mon - Fri: 8:30AM - 5:30PM	Mon - Fri: 8:30AM - 5:30PM
Taiwan	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
South Korea	Mon - Fri: 9AM - 6PM	Mon - Fri: 9AM - 6PM
Vietnam	Mon - Fri: 8AM - 5:30PM	Mon - Fri: 8AM - 5:30PM
Japan	Mon - Fri: 10AM - 5PM	Mon - Fri: 10AM - 5PM
Singapore	Mon - Fri: 9AM - 5:30PM	Mon - Fri: 9AM - 5:30PM
Thailand	Mon - Fri: 8:30AM - 5:30PM	Mon - Fri: 8:30AM - 5:30PM
Philippines	Mon - Fri: 8:30AM - 5:30PM	Mon - Fri: 8:30AM - 5:30PM
Malaysia	Mon - Fri: 9AM - 5PM Not available during lunch hour 12:30PM - 1:30PM (Mon-Thur)* 12:30PM - 2:30PM (Fri)	Mon - Fri: 9AM - 5PM
India	Mon - Fri: 9:30AM - 6PM Sat: 9:30AM - 3PM Not available during lunch hour 1PM - 2PM*	Mon - Fri: 9:30AM - 6PM Sat: 9:30AM - 3PM Not available during lunch hour 1PM - 2PM*
Indonesia	Mon - Fri: 8AM - 5PM Not available during lunch hour 12PM - 1PM*	Mon - Fri: 8AM - 5PM
UAE	Mon - Fri: 8AM - 6:00PM	Mon - Fri: 8AM - 6:00PM
The Netherlands	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Germany	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Belgium	Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:15PM	Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:15PM
France	Mon - Fri: 8:30AM - 5PM Not available during lunch hour 12PM - 1:30PM*	Mon - Fri: 8:30AM - 5PM Not available during lunch hour 12PM - 1:30PM*
Switzerland	Mon - Fri: 8:30AM - 5PM Not available during lunch hour 12PM - 1:30PM*	Mon - Fri: 8:30AM - 5PM
Spain	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 1:30PM - 2:30PM*	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 1:30PM - 2:30PM*
Portugal	Mon - Fri: 9AM - 5:30PM Not available during lunch hour 12:30PM - 2PM*	Mon - Fri: 9AM - 5:30PM
Italy	Mon - Fri: 8:30AM - 5:30PM Not available during lunch hour 12:30PM - 1:30PM*	Mon - Fri: 8:30AM - 5:30PM Not available during lunch hour 12:30PM - 1:30PM*
Denmark	Mon - Fri: 8:30AM - 4PM	Mon - Fri: 8:30AM - 4PM
Poland	Mon - Fri: 8AM - 4PM	Mon - Fri: 8AM - 4PM
Czech Republic	Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:30PM	Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:30PM
Slovakia	Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:30PM	Mon - Thur: 8:30AM - 5PM Fri: 8:30AM - 4:30PM
Austria	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Hungary	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Türkiye	Mon - Fri: 8:15AM - 4:45PM Not available during lunch hour 12PM - 1PM*	Mon - Fri: 8:15AM - 4:45PM Not available during lunch hour 12PM - 1PM*
Ghana	Mon - Fri: 8AM - 5PM Sat: 9AM - 2PM	Mon - Fri: 8AM - 5PM Sat: 9AM - 2PM
Egypt	Sun - Thur: 9AM - 5PM	Sun - Thur: 9AM - 5PM
United Kingdom	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
South Africa	Mon - Fri: 8:30AM - 4:30PM	Mon - Fri: 8:30AM - 4:30PM
Sweden	Mon - Fri: 8AM - 4:30PM	Mon - Fri: 8AM - 4:30PM
Greece	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
Ireland	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
Finland	Mon - Fri: 8AM - 4PM	Mon - Fri: 8AM - 4PM
Norway	Mon - Fri: 8AM - 4:30PM	Mon - Fri: 8AM - 4:30PM
Côte d'Ivoire	Mon - Fri: 8AM - 4:30PM Not available during lunch hour 12PM - 1PM*	Mon - Fri: 8AM - 4:30PM Not available during lunch hour 12PM - 1PM*
Nigeria	Mon - Fri: 8AM - 4PM	Mon - Fri: 8AM - 4PM
Morocco	Mon - Fri: 8AM - 4:45PM Sat: 8:30AM - 12PM	Mon - Fri: 8AM - 4:45PM Sat: 8:30AM - 12PM
Bulgaria	Mon - Fri: 9AM - 6PM	Mon - Fri: 9AM - 6PM
Kenya	Mon - Fri: 8AM - 5PM Sat: 8AM - 1PM	Mon - Fri: 8AM - 5PM Sat: 8AM - 1PM
Pakistan	Mon - Fri: 9AM - 5:30PM	Mon - Fri: 9AM - 5:30PM
New Zealand	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Australia	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Myanmar	Mon - Fri: 9AM - 6PM	Mon - Fri: 9AM - 6PM
Bangladesh	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
Sri Lanka	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Cambodia	Mon - Fri: 9AM - 6PM Sat: 8AM - 12PM	Mon - Fri: 9AM - 6PM Sat: 8AM - 12PM
Saudi Arabia	Sun - Thur: 8AM - 5PM	Sun - Thur: 8AM - 5PM
El Salvador	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Nicaragua	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Honduras	Mon - Fri: 8:30AM - 5PM	Mon - Fri: 8:30AM - 5PM
Guatemala	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Boliva	Mon - Thur: 9AM - 6PM Fri: 9AM - 12AM	Mon - Thur: 9AM - 6PM Fri: 9AM - 12AM
Costa Rica	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Paraguay	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Estonia	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Latvia	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
Lithuania	Mon - Fri: 9AM - 5PM	Mon - Fri: 9AM - 5PM
Slovenia	Mon - Fri: 8AM - 4PM	Mon - Fri: 8AM - 4PM
Oman	Mon - Fri: 8AM - 5PM	Mon - Fri: 8AM - 5PM
Qatar	Sun - Thu: 7AM - 3PM	Sun - Thu: 7AM - 3PM

Please select any of the above countries/regions and start chatting with us today!

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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE