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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available in more than 40 countries.

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports. 

Live Chat services are also available via eCommerce Portal in selected countries, which requires login to our eCommerce Portal. 

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat and eCommerce Live Chat support hours vary across individual countries. Please see below:

Country/ Region

Live Chat Support Hours

eCommerce Live Chat Support Hours

  Local Time Local Time
    English language support except for Brazil and LATIN
United States

Mon - Fri: 7AM - 9PM

Mon - Fri: 8AM - 8PM

Canada

Mon - Fri: 7AM - 9PM 

Mon - Fri: 8AM - 8PM

Brazil

Mon - Fri: 9AM - 5:30PM 
*Not available during lunch hour
12PM - 1:30PM

Mon - Fri: 9AM - 5:30PM 
*Not available during lunch hour
12PM - 1:30PM
Mexico

Mon - Fri: 9:30AM - 4:30PM
*Not available during lunch hour
12:45PM - 2:30PM

Mon - Fri: 9:30AM - 4:30PM
*Not available during lunch hour
12:45PM - 2:30PM
Chile

Mon - Fri: 9:00AM - 5:00PM
*Not available during lunch hour
1:00PM - 2:00PM

Mon - Fri: 9:00AM - 5:00PM
*Not available during lunch hour
1:00PM - 2:00PM
Argentina

Mon - Fri: 9:30AM - 5:30PM
*Not available during lunch hour
12:30PM - 2:00PM

Mon - Fri: 9:30AM - 5:30PM
*Not available during lunch hour
12:30PM - 2:00PM
Peru

Mon - Fri: 9:00AM - 5:30PM
*Not available during lunch hour
1:00PM - 2:00PM

Mon - Fri: 9:00AM - 5:30PM
*Not available during lunch hour
1:00PM - 2:00PM
Uruguay

Mon - Fri: 9AM - 6PM
*Not available during lunch hour
12:30PM - 2:30PM

Mon - Fri: 9AM - 6PM
*Not available during lunch hour
12:30PM - 2:30PM
Panama (from 7 June 2021)

Mon - Fri: 8AM - 5PM 

Mon - Fri: 8AM - 5PM
Colombia (from 7 June 2021)

Mon - Fri: 8AM - 6:00PM
*Not available during lunch hour
12PM - 2:00PM

Mon - Fri: 8AM - 6:00PM
*Not available during lunch hour
12PM - 2:00PM
Hong Kong, South China

Mon - Fri: 9AM - 5:45PM
*Not available during lunch hour
12:30PM - 2PM

Mon - Fri: 9AM - 5:45PM
North, Central China Mon - Fri: 9AM - 5:00PM

Mon - Fri: 9AM - 5:00PM

Taiwan

Mon - Fri: 9AM - 5:05PM
*Not available during lunch hour
12:00PM - 1:30PM

Mon - Fri: 9AM - 5:00PM
South Korea

Mon - Fri: 9AM - 6PM

Mon - Fri: 9AM - 6PM
Vietnam Mon - Fri: 8AM - 5:30PM

Mon - Fri: 8AM - 5:30PM

Japan Mon - Fri: 10AM - 5PM

Mon - Fri: 10AM - 5PM

Singapore

Mon - Fri: 9AM - 5:30PM 
Sat: 8:30AM - 12:30PM

Mon - Fri: 8:30AM - 5:30PM 
Sat: 8:30AM - 12:30PM

Thailand

Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour
12PM - 1PM

Mon - Fri: 9AM - 5:30PM
 

Philippines

Mon - Fri: 9AM - 4PM
*Not available during lunch hour
12PM - 1PM

Mon - Fri: 9AM - 4PM
Malaysia

Mon - Fri: 9AM - 5PM
*Not available during lunch hour
12:30PM - 1:30PM (Mon-Thur)
12:30PM - 2:30PM (Fri)

Mon - Fri: 9AM - 5PM

India

Mon - Fri: 10:30AM - 6:30PM
*Not available during lunch hour
1PM - 2PM

Mon - Fri: 10:30AM - 6:30PM

Indonesia

Mon - Fri: 8AM - 5PM
*Not available during lunch hour
12PM - 1PM

Mon - Fri: 8AM - 5PM
UAE

Sun - Thur: 8:30AM - 4PM 
*Not available during lunch hour
1PM - 2PM

Sun - Thur: 8:30AM - 4:30PM
The Netherlands

Mon - Fri: 8:30AM - 5PM 

Mon - Fri: 8:30AM - 5PM
Germany Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM

Belgium Mon - Fri: 8:00AM - 5:30PM

Mon - Fri: 8:00AM - 5:30PM

France Mon - Fri: 9AM - 5PM
*Not available during lunch hour
12PM - 1:30PM
Mon - Fri: 9AM - 5PM
Switzerland

Mon - Fri: 8:30AM - 5PM
*Not available during lunch hour
12PM - 1:30PM

Mon - Fri: 8:30AM - 5PM
Spain

Barcelona: Mon - Fri: 9AM - 5PM
Valencia*: Mon - Fri: 9AM - 6PM
*Not available during lunch hour 
2PM - 3:30PM
Algeciras**: Mon - Fri: 8:30AM - 5:30PM
**Not available during lunch hour 
2PM - 3PM

Mon - Fri: 9AM - 5PM
Portugal Mon - Fri: 9AM - 5:30PM
*Not available during lunch hour
12:30PM - 2PM
Mon - Fri: 9AM - 5:30PM
Italy

Mon - Thur: 9AM - 5:30PM
Fri: 9AM - 5PM
*Not available during lunch hour
12:30PM - 1:30PM (Mon-Thur)
12:30PM - 2PM (Fri)

Mon - Thur: 9AM - 5:30PM
Denmark Mon - Fri: 8:30AM - 4:30PM

Mon - Fri: 8:30AM - 4:30PM 

Poland Mon - Fri: 8AM - 4PM

Mon - Fri: 8AM - 4PM

Czech Republic Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM

Slovakia

Mon - Fri: 8:30AM - 5PM

Mon - Fri: 8:30AM - 5PM
Austria Mon - Fri: 9AM - 4PM

Mon - Fri: 9AM - 4PM

Hungary

Mon - Fri: 9AM - 4PM

Mon - Fri: 9AM - 4PM

Russia

Mon - Fri: 10AM - 5PM

Mon - Fri: 10AM - 5PM
Turkey Mon - Fri: 8AM - 5PM

Mon - Fri: 8AM - 5PM

Ghana Mon - Fri: 8AM - 5PM

Mon - Fri: 8AM - 5PM

Egypt

Sun - Thur: 9AM - 5PM

Sun - Thur: 9AM - 5PM

Please select any of the above countries/regions and start chatting with us today!