ONE’s Privacy Policy

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Introduction

Welcome to the privacy notice of Ocean Network Express (hereinafter “we” or “ONE”).

ONE respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of this privacy notice

This privacy notice aims to give you information on how ONE collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, submit a contact request, or use any of the ONE eCommerce platforms (“Platforms”) including all systems listed here: eCommerce Applications

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
This website and the Platforms are not intended for children and we do not knowingly collect data relating to children.

Controller

ONE is made up of different entities, including its subsidiaries. This privacy notice is issued on behalf of the ONE Group so when we mention "ONE", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the ONE Group responsible for processing your data. Ocean Network Express Pte. Ltd. is the controller and responsible for this website.

We have appointed a data privacy team who are responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy team using the details set out below.

Our full details are:

  • Full name of legal entity: Ocean Network Express Pte. Ltd.
  • Title: Data Privacy Team
  • Email address: [email protected]
  • Postal address: 7 Straits View, #16-01 Marina One East Tower, Singapore, 018936

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). (for Citizens of the United Kingdom) OR for Citizens of EU/EEA Countries the Belgium Data Protection Authority (B-DPA) (www.dataprotectionauthority.be). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data may include first name, maiden name, last name.
  • Contact Data may include company name, company address (including City, Province, State, Country, Post code email address, fax number and telephone numbers.
  • Profile Data may include your username and password.
  • Usage Data may include information about how you use our website, products and services.
  • Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Marketing and Communications Data may include your preferences in receiving news or newsletters from us, reports and emails related to your shipments.
  • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity (for example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or our mobile Application). If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide the services you request.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in forms on our website or mobile Application or Platforms, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • create an account on our website or the Platforms;
    • subscribe to our service, publications or newsletters;
    • apply for our services;
    • request marketing to be sent to you;
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website and the Platforms or in our mobile Application, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract, we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting our data privacy team.

Please see below to find out more about the types of lawful basis that we will rely on to process your personal data.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our data privacy team if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity
Type of data
Lawful basis for processing
To register you as a new customer or user of the website or Platforms or user of the mobile application(a) Identity
(b) Contact		Performance of a contract with you
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey.		(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications		(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business, this website and the Platforms and our mobile application (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity
(b) Contact
(c) Technical		(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website, Platform and mobile application content to you and measure or understand the effectiveness of the marketing we serve to you.(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical		Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, mobile application, products/services, marketing, customer relationships and experiences.(a) Technical
(b) Usage		Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you.(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile		Necessary for our legitimate interests (to develop our products/services and grow our business).

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our data privacy team.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Other companies in the ONE Group acting as joint controllers or processors and who are based in Japan and Singapore and who provide IT and system administration services and undertake leadership reporting.
  • Service providers;
  • Professional advisers;
  • Regulators and governmental authorities;
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Where we disclose your personal data to third party data processors, we will not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Where we disclose your personal data to third parties that are joint data controllers, such third parties will be under direct obligations to you.

6. International Transfers

We share your personal data within the ONE Group. This will involve transferring your data outside your country/area some of which are outside the UK or European Economic Area (“EEA”).

Some of our external third parties are based outside the UK or so their processing of your personal data will involve a transfer of data outside the UK or EEA.

Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transfer to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Transfer to service providers under specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Please contact our data privacy team if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data: (a) where there is no good reason for us continuing to process it; (b) where you have successfully exercised your right to object to processing (see below); (c) where we may have processed your information unlawfully; or (d) where we are required to erase your personal data to comply with local law.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact our data privacy team.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within [one month]. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Last updated: February 2021

Table of content

    ONE's Privacy Policy / Brazil

    A ONE possui compromisso com a proteção e segurança dos dados pessoais de todos os clientes que buscam nossos serviços de transporte de contêineres e operações portuárias internacionais. Por isso, a coleta e o processamento de informações e dados pessoais em nossos ambientes e sistemas é realizado apenas dentro do contexto e para aprimorar a prestação de serviços contratados, de modo a garantir o sucesso da iniciativa de transporte, importação e exportação de nossos clientes.


    A ONE possui lisura em todas as suas relações e não monetiza os dados pessoais coletados, portanto, os dados serão utilizados com a finalidade de alcançar a excelência na prestação de serviços.


    Assim, esta Política de Privacidade, em conjunto aos Termos de Uso, descreve o compromisso da ONE em como utilizará e tratará os dados pessoais dos visitantes, clientes e parceiros. Inclui-se, nesse contexto, o tratamento de dados pessoais coletados por meio do site da ONE no Brasil (https://www.one-line.com/pt-br/local-information/br), do uso dos sistemas disponibilizados pela ONE e da contratação e operacionalização dos nossos serviços, sem prejuízo do compartilhamento das informações pessoais com outros agentes de tratamento.


    Se após ler a política da ONE você não entender ou concordar com algum trecho, por favor entre em contato por meio do e-mail [email protected], antes de continuar a navegação ou contratação dos serviços da ONE.

    1. DADOS QUE SÃO PROTEGIDOS PELA LGPD

    .A Lei Geral de Proteção de Dados - LGPD (Lei nº 13.709/2018) veio para proteger os dados pessoais e dados pessoais sensíveis da pessoa física no Brasil, também chamada de titular de dados.

    De acordo com a LGPD, “dado pessoal” é qualquer dado que identifique ou torne identificável uma pessoa física. E o “dado pessoal sensível” é aquele que, por sua natureza, diz respeito a informações que merecem um cuidado maior, principalmente para proteção contra discriminações.

    Segundo a LGPD, são considerados dados pessoais sensíveis: dados sobre origem racial ou étnica, convicção religiosa, opinião política, filiação a sindicato ou a organização de caráter religioso, filosófico ou político, dado referente à saúde ou à vida sexual e dado genético ou biométrico, quando vinculados a uma pessoa física.

    2. FINALIDADE E USO DOS SEUS DADOS PESSOAIS

    A ONE é uma empresa que presta serviços de transporte de contêineres e operações portuárias internacionais, auxiliando nossos clientes a realizarem operações de exportação e importação de diversos tipos de produtos, inclusive por meio de e-commerce. Nesse sentido, os dados pessoais utilizados possuem finalidade específica e se restringem ao escopo da especialidade da ONE.

    Assim e objetivamente, a ONE utiliza as informações e os seus dados pessoais coletados para cumprir as seguintes finalidades:

    • Viabilizar a prestação de serviços de transporte de contêineres e operações portuárias, inclusive com atendimento de solicitações de autoridades competentes e cumprimento de obrigações legais e/ou regulatórias;
    • Celebrar contratos com fornecedores, clientes, parceiros e outros;
    • Atender chamados ou pedidos de contatos, sempre que solicitado;
    • Operar o serviço contratado, mantendo sua qualidade e promovendo estatísticas gerais quanto à sua utilização;
    • Promover atividades de suporte e acompanhamento durante a prestação do serviço, incluído o rastreamento da carga;
    • Informar sobre outros serviços disponíveis pela ONE, garantindo sempre seu direito de fácil acesso ao descadastramento no momento que desejar;
    • Perguntar a sua opinião acerca do atual serviço contratado ou sobre potenciais serviços que possam ser interessantes para você;
    • Aprimorar a sua experiência no site da ONE no Brasil (https://www.one-line.com/pt-br/local-information/br);
    • Aplicar os Termos de Uso;
    • Quando for o caso, responder solicitações da Autoridade Nacional de Proteção de Dados (ANPD) ou demais autoridades públicas e governamentais;
    • Detectar, prevenir ou investigar possíveis incidentes de segurança ou fraudes

    A ONE Poderá utilizar os seus dados em conexão com os seus serviços ou para cumprir obrigações acessórias exigidas pelos órgãos anuentes, cujo compromisso da ONE se faz por meio dos Termos de Uso.

    Poderá, também, a ONE tratar seus dados para cumprir obrigações legais ou regulatórias, nacionais e internacionais, que recaiam sobre a ONE, bem como para fins legítimos da empresa que sejam autorizados pela LGPD ou outras normas aplicáveis.

    3. DADOS PESSOAIS COLETADOS PELA ONE

    Embora as atividades da ONE sejam majoritariamente voltadas a pessoas jurídicas, o acesso a todas as funcionalidades das plataformas ONE (site, Login do Provedor de Serviços, ONE e-Commerce Login, chatbot), a operacionalização dos serviços, bem como a sua prestação a clientes pessoa física, dependem da coleta e compartilhamento de dados pessoais.

    Esse conjunto de dados pode conter os seguintes tipos de dados pessoais:

    • Dados de identificação e contato, como: nome completo, RG, CPF, e-mail, endereços de origem e destino, telefone de contato, cópias de documentos pessoais, instrumentos de mandato;
    • Dados exigidos para documentação portuária e alfandegária, como: Declaração de Liberação de Exportação, Declaração de Liberação de Importação, dados de tripulação, dentre outros;
    • Dados de navegação no site, como: endereço de IP, páginas visitadas no nosso site, dados de geolocalização e de identificação dos aparelhos;
    • Dados de pagamento, quando houver a contratação dos serviços da ONE por pessoas físicas.

    No momento da contratação, preenchimento dos formulários e/ou termos da ONE, documentos portuários, alfandegários e relativos à carga, bem como cadastramento nos sistemas da empresa, é importante que você, ou a pessoa autorizada por você, preencha os seus dados pessoais e insira apenas as informações verdadeiras e atualizadas, uma vez que a ONE não se responsabiliza pela sua verificação. A responsabilidade, em qualquer caso, civil e/ou criminal, é sua quanto à veracidade, exatidão e autenticidade das informações incluídas em nosso banco de dados.

    Além dos dados mencionados, a ONE coleta e armazena automaticamente informações sobre a sua atividade e navegação no site, mediante a utilização de cookies (veja mais detalhes no item 09 abaixo).

    4. DO TRATAMENTO E COMPARTILHAMENTO DE DADOS PESSOAIS

    A ONE será a controladora dos seus dados pessoais, quando os seus serviços forem contratados, na relação com os contatos em seus clientes, dados constantes de documentação encaminhada por seus clientes no âmbito da prestação de serviços, bem como quando esses dados forem inseridos através do site da ONE no Brasil (https://www.one-line.com/pt-br/local-information/br) ou captados por um de seus sistemas. Nesses casos, é nossa responsabilidade eleger adequadamente as bases legais condizentes com as finalidades previstas na presente política, bem como atender de forma direta às suas solicitações quanto aos direitos previstos na LGPD.

    A ONE pode compartilhar seus dados pessoais com outras empresas que contribuam para melhorar ou facilitar as operações por meio do site ou sistema, como por exemplo: ferramentas de gerenciamento de bancos de dados, gerenciamento de e-mails, recrutamento e seleção, fluxos internos e de atendimento aos usuários, dentre outros. Neste caso, a ONE se compromete a contratar apenas fornecedores que cumpram a legislação protetiva de dados, mediante a assinatura de acordos ou convênios com cláusulas específicas para isso.

    Assim, caso o site contenha links de páginas de terceiros, é importante que você compreenda que cada um desses sites conterá sua própria Política de Privacidade, não sendo a ONE responsável pelo tratamento de dados por tais páginas.

    Por se tratar de um grupo multinacional, existem situações de compartilhamento de dados entre empresas da ONE em diferentes países, notadamente pela utilização de sistemas e bancos de dados unificados do grupo. Nessas situações, são adotados regras e códigos de conduta aplicáveis internacionalmente a todas as empresas do grupo, bem como são utilizados sistemas seguros e homologados, a fim de garantir a proteção dos seus dados pessoais não apenas no Brasil, mas também em nível internacional.

    De forma semelhante, nos casos em que haja a necessidade de transferência internacional de dados pessoais para outros países para empresas externas ao grupo da ONE, a empresa se compromete a contratar apenas fornecedores que adotem medidas de segurança e boas práticas compatíveis com o nível de proteção estabelecido pela legislação brasileira, conforme regulamentação pela Autoridade Nacional de Proteção de Dados - ANPD. Na falta de regulamentação específica, a ONE se compromete a trabalhar somente com empresas aderentes às demais normas de proteção de dados, como a GDPR europeia ou CCPA americana; empresas cujos contratos contenham cláusulas específicas para as transferências com a ONE; bem como a restringir a transferência apenas ao estritamente necessário para cumprimento das obrigações assumidas com você.

    5. PROTEÇÃO DO NOSSO SISTEMA E DOS SEUS DADOS PESSOAIS

    Para proteger os dados pessoais coletados e garantir a segurança dos nossos sistemas, A ONE utiliza tecnologias e procedimentos adequados de acordo com o nível de risco e o serviço fornecido, possuindo uma equipe responsável por gerenciá-los em conformidade com as previsões legais, requisitos regulatórios, mudanças de tecnologia, dentre outros fatores relevantes que possam influenciar a proteção de dados.

    Em razão da própria natureza da Internet, existe o risco de que terceiros mal-intencionados acessem indevidamente as informações armazenadas nos nossos sistemas. Caso isso ocorra, nós nos responsabilizaremos nos limites previstos na legislação vigente aplicável.

    É proibido o uso de qualquer dispositivo, software ou outro recurso que venha a interferir nas atividades e operações da ONE, tanto pelo site quanto por outros sistemas ou bancos de dados. Caso seja identificada qualquer intromissão, tentativa, ou atividade que viole ou contrarie as leis de direito de propriedade intelectual e/ou as disposições estipuladas nessa Política, termos de uso e/ou leis vigentes aplicáveis, aí incluída a LGPD, o responsável estará sujeito às sanções aplicáveis, tais quais estejam previstas em lei ou previstas neste documento. O responsável deverá, ainda, indenizar por eventuais danos causados.

    6. POR QUANTO TEMPO UTILIZAMOS OS SEUS DADOS PESSOAIS?

    Nós apenas utilizamos os seus dados pelo prazo necessário para cumprimento das finalidades elencadas acima e nas hipóteses previstas e/ou autorizadas pela LGPD e em legislação aplicável. Para tanto, seguimos os seguintes parâmetros para determinar o período de retenção e guarda dos seus dados pessoais:

    • período necessário para cumprimento do propósito da coleta;
    • momento em que você deixa de utilizar o site;
    • momento de revogação do consentimento ou solicitação de eliminação dos dados por você;
    • período para comprovação de cumprimento de deveres e obrigações pela ONE;
    • prazos legais, regulamentares, constantes de decisões judiciais ou determinados pela ANPD;
    • prazos para cumprimento de obrigação legal ou regulatória pelo controlador;
    • período de execução de contrato;
    • período para defesa ou exercício de direitos pela ONE;
    • transferência a terceiros, desde que respeitados os requisitos de tratamento previstos em legislação vigente aplicável;
    • uso exclusivo do controlador, vedado seu acesso por terceiro, e desde que se trate de dados anonimizados.

    7. DIREITOS PREVISTOS PELA LGPD

    A ONE se compromete a preservar a manutenção dos direitos previstos na LGPD, a saber:

    • Direito de confirmação: você poderá confirmar se a ONE realiza o tratamento de algum dado pessoal seu.
    • Direito de acesso: você poderá solicitar detalhes de seus dados, bem como obter cópias de referidas informações;
    • Direito a correção: você poderá solicitar a correção de eventuais dados pessoais que estejam incompletos, inexatos ou desatualizados;
    • Direito de anonimização, bloqueio ou eliminação: você poderá solicitar a anonimização, bloqueio ou eliminação de dados desnecessários, excessivos ou tratados em desconformidade com as finalidades previstas nesta Política, observando-se, para tanto, demais normas do ordenamento jurídico. Nesses casos, se houver anonimização ou bloqueio de dados que prejudiquem a manutenção da prestação do serviço contratado, o contrato poderá ser rescindido;
    • Direito de informação: você poderá solicitar informações sobre com quais tipos de empresas compartilhamos os seus dados, bem como ser informado das consequências caso opte por não consentir na coleta e tratamento de seus dados pessoais, quando necessário.
    • Direito de recusar marketing: a qualquer momento, você poderá solicitar o cancelamento de recebimento de materiais pelo próprio link disponibilizado no e-mail marketing enviado.
    • Direito de portabilidade de informações: após regulamentação pela ANPD ou havendo possibilidade técnica, você poderá solicitar que seus dados pessoais sejam transferidos para você ou para terceiros, salvo aqueles que já tenham sido anonimizados e excluídos da nossa base de dados e não infrinjam direitos de propriedade intelectual e/ou industrial nem sejam confidenciais nos termos de contratos firmados entre você e a ONE;
    • Direito de portabilidade de informações: após regulamentação pela ANPD ou Direito de revogação do consentimento: quando a base legal para o tratamento de dados for o consentimento, você poderá cancelar esse consentimento dado previamente a nós. É importante que você saiba que o cancelamento não afetará a utilização ou compartilhamento dos dados realizados anteriormente ao pedido de revogação do consentimento.

    Para exercer os direitos previstos na LGPD e aqui elencados, os quais não são absolutos, você deverá entrar em contato por meio do e-mail [email protected].

    A ONE empregará seus maiores esforços para comunicar os demais agentes de tratamento com os quais tenhamos compartilhado informações, a fim de que também realizem os procedimentos necessários para atender a sua solicitação.

    8. DO ENCARREGADO PELO TRATAMENTO DE DADOS PESSOAIS

    A ONE tem uma equipe de profissionais dedicada à proteção de dados e privacidade

    Caso tenha alguma questão específica que não tenha sido esclarecida por nossa Política de Privacidade, termos de uso ou plataformas, você poderá, como último recurso, entrar em contato com o DPO da ONE por meio do e-mail [email protected].

    9. COOKIES

    O site da ONE utiliza cookies e outras tecnologias semelhantes para armazenar e gerenciar as suas preferências de navegação, habilitar conteúdos e coletar dados de análise e utilização do site. O uso dessas tecnologias é comum em sites e plataformas em geral, consistindo em um pequeno arquivo de texto, baixado em seu Página 5 de 5 dispositivo ou navegador, que permite a sua identificação enquanto usuário e o dispositivo utilizado, bem como para coletar as informações de navegação.

    Os cookies que utilizamos podem desempenhar diferentes funções. Alguns são necessários e essenciais para a navegação e utilização dos recursos da plataforma da ONE. Outros coletam informações sobre como você utiliza o site e servem para melhorar o desempenho e a experiência de navegação. Por fim, os cookies funcionais relembram suas escolhas e preferências, personalizando a sua experiência no site.

    Você poderá desabilitar os cookies através das configurações de seu navegador, instalando plug-ins disponíveis no mercado, ou ainda fazendo uso de outras tecnologias que entenda serem necessárias.

    10. REQUERIMENTOS LEGAIS DE AUTORIDADES COMPETENTES

    A ONE possui o compromisso de cooperar com as autoridades competentes e terceiros para garantir o cumprimento das leis, inclusive em matéria de proteção de direitos de propriedade industrial e intelectual, prevenção de fraudes, proteção de dados pessoais, dentre outros. Nesse contexto, apenas revelaremos seus dados pessoais mediante requerimentos de autoridades judiciais ou governamentais competentes, no âmbito de investigações e processos conduzidos por estas, desde que não exista vedação legal estabelecendo o sigilo.

    11. DISPOSIÇÕES GERAIS

    O uso do nome ONE, OCEAN NETWORK EXPRESS, do domínio https://www.one-line.com/pt-br/local-information/br(e ramificações), bem como os conteúdos das telas do site são de propriedade da ONE e estão protegidos pelas leis e tratados internacionais de propriedade intelectual. Você não deverá usar indevidamente ou reproduzir, total ou parcialmente, tais conteúdos, salvo quando houver autorização expressa.

    No momento do cadastro em nossos sistemas e da contratação do serviço, você deverá ler, compreender e aceitar esta Política. No entanto, ela possui natureza de contrato de adesão e passa por revisões periódicas, sem que seja necessária à sua notificação prévia. Por isso, é importante que você consulte este documento periodicamente para saber se continua concordando com seus termos antes de seguir com a navegação.

    A Política de Privacidade da ONE está em conformidade e deverá ser interpretada com base nas leis brasileiras vigentes.

    Para dirimir eventuais dúvidas ou questões relativas a ela, as partes elegem o Foro da Comarca de São Paulo/SP, com exclusão de qualquer outro.

    Última atualização: 16 de abril de 2021.
    ONE's Privacy Policy / China

    Welcome to the Ocean Network Express Personal Information Protection Policy! This Personal Information Protection Policy is issued by the Ocean Network Express Pte. Ltd. and its affiliated companies (“we” or “ONE”). We respect your privacy and are committed to protecting your personal information. In this Personal Information Protection Policy, we will explain to you about the purpose, method and scope of the collection and use of your personal information by us, your rights to your personal information, and the security measures we take to protect your personal information, through your use of any ONE e-Commerce or ONE QUOTE platforms (“Platforms”) via our website or our mobile application. The ONE Platforms including all systems listed here: Ecommerce Applications. Personal information refers to various information which is recorded in electronic or any other form and used alone or in combination with other information to recognize the identity of a natural person.


    Before using the Platforms, please read this Personal Information Protection Policy carefully to learn our practices to protect your personal information. If you do not agree with the terms herein, you can turn off the Platforms by clicking “Disagree” and we will not be able to provide you with our services. If you click “Agree”, it means that you fully and clearly understand the following terms regarding information collection and usage, your rights to your personal information, etc. It is important that you read this Personal Information Protection Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are fully aware of how and why we are using your personal information. This Personal Information Protection Policy supplements the other notices and is not intended to override them.

    I. How We Collect and Use Your Personal Information

    We collect personal information for more efficient operation and to provide you with best usage experience. Our channels to collect personal information include: (1) Direct interactions. You may provide us with your identity and contact information by filling in columns in our user interface. (2) Automated technologies or interactions. As you interact with our Platforms, we may automatically collect technical data about your equipment, coupled with behavioral data including browsing actions and patterns. At current stage, we will only collect your personal information directly from you and will not receive any personal information from third-party partners. For more details, please refer to the subsection “How We Collect Your Personal Information”.


    The information we collect depends on the service you actually use, the environment in which you interact with us, the choices you make, including your privacy settings and the features you enjoy. You are not necessarily required to provide us with your personal information. Notwithstanding that if you decline to provide the personal information which is necessary for our core features, we may be unable to provide you with relevant services regarding online booking, or respond to or solve any problems with which you are confronted. For other personal information, you may decide whether or not you permit us to collect. If you decline to do so, it may cause relevant customized functions to be unavailable, but will not compromise your use of our core features.

    1. How We Collect and Use Your Personal Information

    a. Information collected from direct interactions.

    • To provide you with the rate search functions
      In addition to conducting rate search on our website, you may also choose to browse relevant information by registering in our mobile application. If you choose to do rate search on our mobile application, we may collect your contact name, company name, city, phone number, email address and password, in order to satisfy the real-name registration requirement and to identify which company you are working in. However, the services and features enjoyed by mobile application users is quite limited, therefore, it is suggested to register in our website as a user of e-Commerce, for the sake of placing orders, submitting shipping instructions and enjoying other diverse functions. At current stage, you can register as an e-Commerce user only via our website, rather than the mobile application; but you can log in your e-Commerce account via both our website and mobile application.
    • To create and maintain your account in e-Commerce
      To provide you with e-Commerce account registration functionality, we may collect certain personal information, including user ID, password, first name & last name, phone number, to register you for an account; your email address is also necessary for us to send you alerts and notifications; besides, we may also collect certain company information, including the company name, country/district, city, address and company type, in order to verify your identity, validate legitimacy of the company you are working for, and perform due diligence check on any legal sanction has been issued to your company. This information is necessary for us to create and activate your account and complete our KYC process. If you decline to provide the above information, neither could we create or activate your account, nor furtherly provide you with the services contained in our Platforms.
      We also provide you with service to complete your profile, you can choose whether to provide us with your fax number, company’s zip code, for us to serve you with more tailored services. You may choose whether to fill in the above information when registering or completing your profile. We will not compel you to provide such information. Declining to provide the above information will not comprise the basic services contained in our Platforms.
    • To provide you with the online booking services and shipping instructions submission services
      After you registered as an e-Commerce user, you can proceed with online booking services, upon acceptance of the offered rates. You are required to provide the customer information, i.e., customer details of the shipper, consignee, notify party, freight forwarder. But all the mandatory information are concerned with company, not related to personal information of any individual. If you decline to provide such information, neither could you book online, nor submit shipping instructions. The shipping instructions submission is currently not yet included in the beta launching of our Platforms, however this will be available later.
      Additionally, you may also provide email address or phone number relating to an individual as contact information of a customer. Please be noted that if you are providing personal information of other individuals, please make sure that the other individuals are aware of the purpose for collecting his/her personal information and all other relevant arrangement described herein, and that he/she has consented to such disclosure and information processing.
    • To provide the live chat services
      In order to enable you to send inquiries to local offices in ONE either to local Sales or local CSVC, you may use the live chat feature powered by LiveChat Software S.A.. You are required to provide us with the name and email address. Besides, you may also provide us with your country information for us to redirect to a local specialist. If you decline to provide this information, we will not be able to provide the live chat services to you.

    b. Information collected via automated technologies or interactions

    • To ensure the normal operation of our Platforms and your account security
      In order to ensure the normal operation of our Platform and your account security (including troubleshooting, testing, system maintenance, support, reporting and hosting of data), and to optimize user experience, we may collect certain technical data, including internet protocol (IP) address, your user ID and password , browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
    • To provide you with personalized service
      In order to provide you with personalized service, such as to display and push to you information more suitable for you, we may collect your browsing actions and patterns for user profiling and behavioral analysis, including how you use our services, your preferences in receiving news or newsletters from us, reports and emails related to your shipments. You have the right to withdraw consent to marketing at any time by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy. After you turn it off, we will no longer use your information to personalize the marketing information you view.
    • To detect Platforms’ performance and optimize your experience
      In order to detect Platforms’ performance and optimize our services, we also collect, use and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal information but is not considered as personal data in law as this data does not directly or indirectly reveal your identity (for example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature or our mobile application). If we combine or connect aggregated data with other data so that it can directly or indirectly identify you, we treat it as personal data, which will be used in strict accordance with this Personal Information Protection Policy.

    2. How We Use Your Personal Information

    When we need to fulfill our obligations to you under the Terms & Conditions and/or the Service Contract, or legal obligations bound to us, or we consider it necessary to protect the legitimate interests of us or third parties upon evaluation, we will process your personal data for the purposes described herein subject to your consent. We will use your personal data in strict accordance with this Personal Information Protection Policy and its updated versions. Your personal data is only used for the purposes explicitly stated upon collection and to the extent you agreed. Your personal data is only used for the purposes that are explicitly agreed by you at the time of collection. For any purposes other than that, we will acquire your prior consent.

    • Your personal information will be used in the application scenarios and purposes set out in “How We Collect Your Personal Information” section.
    • Any use of your personal information to the extent beyond the purposes disclosed herein is subject to our further notice to you and your explicit consent.

    3. Exceptions to Acquire Authorization and Consent for Collection and Use of Personal Information

    You fully understand that, under applicable law, we do not need to obtain your authorization and consent for collection and use of your personal information in the following situations:

    • where it is related to our performance of obligations provided by laws or regulations;
    • where there is a direct relation to national security or national defense;
    • where there is direct relation to public safety, public health, or major public interests;
    • where there is a direct relation to criminal investigations, prosecutions, trials, or enforcement of judgments and the like;
    • where it is done to preserve the life, property, or major lawful rights and interests of you or another person, and it is very difficult to obtain your consent;
    • where the personal information involved was voluntarily disclosed to the public by you;
    • where it is done to enter into and perform a contract between you and us;
    • personal information that is collected from lawfully disclosed information, such as lawful news reports, open government information, and other such channels;
    • where used to preserve the stable operations of this Program, such as discovering or handling problems with the product or service;
    • where it is necessary for a news agency to carrying out lawful news reporting activities;
    • where it is needed to carry out statistics or academic research in the public interest for academic research institution, and when providing outcomes of academic research or descriptions, de-identification of personal information contained in the outcome has been conducted.

    II. How We Use Cookies and Similar Technologies

    We collect personal information for more efficient operation and to provide you with best usage experience. Our channels to collect personal information include: (1) Direct interactions. You may provide us with your identity and contact information by filling in columns in our user interface. (2) Automated technologies or interactions. As you interact with our Platforms, we may automatically collect technical data about your equipment, coupled with behavioral data including browsing actions and patterns. At current stage, we will only collect your personal information directly from you and will not receive any personal information from third-party partners. For more details, please refer to the subsection “How We Collect Your Personal Information”.


    The information we collect depends on the service you actually use, the environment in which you interact with us, the choices you make, including your privacy settings and the features you enjoy. You are not necessarily required to provide us with your personal information. Notwithstanding that if you decline to provide the personal information which is necessary for our core features, we may be unable to provide you with relevant services regarding online booking, or respond to or solve any problems with which you are confronted. For other personal information, you may decide whether or not you permit us to collect. If you decline to do so, it may cause relevant customized functions to be unavailable, but will not compromise your use of our core features.

    1. How We Collect Your Personal Information

    A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. The main function of cookies is to facilitate your use of our Platforms, and to help us calculate the number of unique visitors. Application of cookie technology enables us to provide you with more thoughtful and personalized services and allow you to select specific service options.

    2. How do we use cookies?

    A number of our pages use cookies to remember:


    • your display preferences, such as contrast color settings or font size
    • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
    • the technical data about you if you visit other websites employing our cookies
    • if you have agreed (or not) to our use of cookies on this site

    Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.


    Enabling these cookies is not strictly necessary for the Platforms to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.


    The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

    3. Do we use other cookies?

    Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

    4. Clear/disable cookies

    In principle, we will only enable cookies or similar technologies after obtaining your explicit consent, and collect your information through cookie. You can turn on the cookie related functions or perform corresponding operations through methods to manage cookies or set cookie preferences in commonly used browser software disclosed below. We will strictly follow your decision to use cookies and similar technologies.

    Certain functions of our products and/or services depend on cookies, and if you reject or delete cookies, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. The guidance on how to disable, delete or manage cookies in commonly used browser software is detailed as follows:

    III. How We Retain Your Personal Information

    We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, unless a longer retention period is provided by laws and regulations. Upon expiration of such retention period, we will delete or anonymize your personal information.


    If we cease to operate some or all of our services for special reasons, we will promptly inform you and quit the collection and processing of personal information accordingly, and we will delete or anonymize the personal information we hold that is related to the said services, unless otherwise is required by laws and regulations.

    IV. How We Share, Transfer and Publicly Disclose Your Personal Information

    We may, from time to time, share and transfer some personal information with the parties set out below for the prescribed purposes


    • Other companies in the ONE Group acting as joint controllers or processors and who are based in Japan and Singapore and who provide IT and system administration services and undertake leadership reporting. In order to provide you with services based on your account and to ensure your experience is optimum, we may share your personal information with the companies aforementioned. We will only share personal information that is necessary.
    • Service providers. Some of our services will be provided by our authorized third-party partners solely for the purposes stated in this Personal Information Protection Policy. We may share some of your personal information with our partners to provide services and to improve user experience. We will only share personal information that is necessary.
    • Professional advisers. We may share your company name and address to third-party professional advisers including external auditors and consulting company for improve your using experience.
    • Regulators and governmental authorities. In certain circumstances, we need to report some of your personal information to regulators and governmental authorities in order to fulfill lawful obligations. We will share the personal information only when it is required by laws and regulations to the necessary extent.
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, we will cause the new owners taking possession of your personal information to be bound by this Personal Information Protection Policy, or otherwise obtain your authorization or consent.

    We require all third parties to respect the security of your personal information and to treat it in accordance with the law. Where we disclose your personal information to third-party information processors, we will not allow third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. Where we disclose your personal information to third parties that are joint information controllers, such third parties will be under direct obligations to you.


    We will enter into proper confidentiality agreements with any companies, organizations or individuals to whom personal information is shared, requiring them to use personal information solely for the purposes set out in this Personal Information Protection Policy and take relevant confidentiality and security measures to process personal information.


    We will keep your personal information confidential in accordance with applicable laws and regulations, and not disclose your personal information unless your explicit consent or authorization is obtained, or as required by law. We may only disclose your personal information as demanded by law, subpoena or other legal procedures, litigation or mandatory requirements of government authorities. If we sincerely believe that disclosure is necessary to protect our rights, the safety of you or others, investigate fraud or respond to government requirements, we may disclose your personal information publicly.

    V. How We Protect Your Personal Information

    • We have put in place appropriate security measures, including internal security policies, regular security audit and penetration testing, to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
    • To protect the security of your information, we have developed relevant systems, processes and organizations to protect information security. In particular, we put a strict limit on persons with the right to access information. Specifically, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.
    • When you use our services, please properly keep your account number and password, which will be used by us to identify you. Your disclosure of your account number and password to others may result in loss of your information or cause adverse legal consequences to you. If your account number and password have been or are to be disclosed for any reason, you should contact us immediately after you become aware of such disclosure, so that we can take prompt and proper measures to prevent or reduce losses arising therefrom.
    • We have put in place emergency response procedures to deal with any suspected personal information breach. Upon occurrence of divulgence of personal information or any other security incidents, we will initiate the procedures to prevent the case from getting worse, and promptly inform you of the following: the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc. We will timely inform you of the relevant situation of the event by email, letter, telephone, or push notification. When it is difficult to inform the personal information subjects individually, we will issue an announcement in a reasonable and effective manner. Besides, we will also notify any applicable regulator of a breach where we are legally required to do so and actively report the handling of the personal information security incident in accordance with the requirements.
    • The Internet environment is not 100% secure. We will use our best efforts to ensure or guarantee the security of any information you sent to us. We will be liable for any damage to your legal rights and benefits resulting from unauthorized access, public disclosure, alteration or destruction of information due to any damage to our physical, technological or administrative protection facilities.

    VI. Your Rights to Your Personal Information

    We respect your rights to your personal information. Under certain circumstances, you have the following rights under information protection laws and regulations in relation to your personal information.

    • Right to be informed: By publishing this Personal Information Protection Policy, we inform you how we collect and process your personal information. We are committed to ensuring the transparency in the use of your information.
    • Right to access: You can query or access your personal information in our Platforms’ user interfaces. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. You can request a copy by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, and we will process and give feedback in time according to laws and regulations.
    • Right to correction: When you find that your personal information that we are processing is incorrect or incomplete, you have the right to require us to make rectifications or supplements, though we may need to verify the accuracy of the new information you provide to us. You can request correction or supplementation by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, and we will process and give feedback in time according to laws and regulations.
    • Right to erasure: You may ask us to delete or remove personal information: (a) where there is no good reason for us continuing to process it; (b) where you have successfully exercised your right to object to processing (see below); (c) where we may have processed your information unlawfully; or (d) where we are required to erase your personal information to comply with applicable laws and regulations. You can request erasure by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, and we will process and make feedback in time according to laws and regulations.
    • Right to cancel account: You are provided with account cancellation service by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, which allows you to cancel your account. After you choose to cancel your account, we will delete or anonymize all your relevant personal information according to laws and regulations, unless otherwise provided by laws and regulations. After the cancellation, we will not be able to continue to provide you with products or services that require you to log in your account.
    • Right to object to processing: You can object to the processing of your personal information in the case of anything makes you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. You can exercise your right to objection of processing by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, and we will process and make feedback in time according to laws and regulations.
    • Right to restriction of processing: This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information's accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it. You can exercise your right to restriction of processing by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, and we will process and make feedback in time according to laws and regulations.
    • Right to withdraw consent: Certain basic personal information is required for realizing each business function (please refer to the section “How We Collect and Use Your personal information”). You can change the scope of your consent for us to continue collecting personal information or withdraw your consent by deleting information, changing the relevant function setting page, or cancelling your account, etc. However, this will not affect any lawful processing based on your authorization consent carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. You can exercise your right to withdraw your consent by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy, and we will process and make feedback in time according to laws and regulations.

      You have the right to withdraw consent to marketing at any time by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy. After you withdraw your consent, we will no longer use your information to personalize the marketing information you view.

    • Right to complain: You have the right to contact us and file service complaints by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy. We will respond within 15 days from the date of receipt of your complaint. If you are dissatisfied with our response, especially if our handling of personal information damages your legal rights, you can also file a complaint or report to the regulatory authorities such as cyberspace administration departments, public security organ, administration for market regulation, or file a lawsuit in a court with jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authorities so please contact us in the first instance.

    Please note that, due to security reasons, we may verify your identity before processing your request. In principle, we do not charge any fees if your request is reasonable. However, based on the actual situation, we may impose a certain fee to cover our costs for repeated requests or requests that extend beyond reasonable limits. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), may be detrimental to the legal rights and interests of others, or are very impractical. In addition, we may not be able to respond to your request if your request is directly related to matters involving national security, national defense, public health, criminal investigation and other public interests, or if the request may severely impair the legitimate rights and interests of yours or those of other individuals and organizations.

    VII. How We Process Children’s Personal Information

    Pursuant to the relevant laws and regulations, if you are a child under the age of 14, before using our Platforms, you shall obtain consent from your parents or legal guardians. Our Platforms are not intended for children under the age of 14 and we do not knowingly collect information relating to children. If we collect the personal information of children on an occasional basis, we will delete the relevant information as soon as possible after verification. If you find that we have collected the personal information of children during your usage of the Platforms, please contact us by contacting our data privacy team using the details set out at the bottom of the Personal Information Protection Policy. Upon receipt of your notice, we will verify it in a timely manner and delete relevant information after verification.

    VIII. Third Party Service Providers and Their Services

    Our Platforms may include links to third-party websites, plug-ins and applications (such as the live chat function powered by LiveChat Software S.A.). Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party platforms and are not responsible for their privacy statements. When you leave our Platforms, we encourage you to read the privacy notice of every platforms you visit. Please check and understand the privacy protection policies of these third parties before submitting personal information to third parties.

    IX. How Your Personal Information Is Transferred Globally

    As a globally operating company, we provide our products or services through resources and servers around the world. Under the premise of not violating local data protection laws and regulations, we will share your personal information within the ONE Group and will store your personal information outside China in order to ensure the service quality and to benefit customers. For example, the “Shipper” and “Consignee” information used in the past shipment information is stored in Singapore to ensure the customer experience is optimum during booking creation process; customer information is also centralized in our operational system located in Singapore to ensure we conduct de-duplication process to eliminate any requirement for registered customer to duplicate registration.


    You understand that different data protection laws involve different risks. In such cases, we will take measures to ensure that the information we collect is processed in accordance with this Personal Information Protection Policy and applicable laws and regulations. For example, we will acquire your consent to transfer your personal information overseas, and we will implement security measures such as encryption, de-identification, and signing necessary data transfer/sharing agreements with data recipients prior to cross-border data transfer.

    X. How this Personal Information Protection Policy is Updated

    This Personal Information Protection Policy is subject to updates or revisions from time to time. However, without your express consent, we will not diminish your rights herein. We will send you change notice through different channels. If you provide us with an email address, we will notify you by email before the change becomes effective, otherwise we will post notices on our Platforms or push notifications to you through our devices.


    It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.


    This Personal Information Protection Policy shall come into force as of the date of update.


    We have appointed a data privacy team who are responsible for overseeing questions in relation to this Personal Information Protection Policy. If you have any questions herein, including any requests to exercise your legal rights, please contact the data privacy team by using the details set out below.


    Our full details are:

    • Full name of legal entity: Ocean Network Express Pte. Ltd.
    • Title: Data Privacy Team
    • Email address: [email protected]
    • Postal address: 7 Straits View, #16-01 Marina One East Tower, Singapore, 018936
    Last updated: February 2021
    ONE's Privacy Policy / Thailand
    Introduction

    Welcome to the privacy notice of Ocean Network Express Pte. Ltd. (hereinafter “we” or “ONE”).


    ONE respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the personal data protection law protects you.

    1. Important Information and Who We Are

    Purpose of this privacy notice

    This privacy notice aims to give you information on how ONE collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, submit a contact request, or use any of the ONE eCommerce platforms (“Platforms”) including all systems listed here: eCommerce Applications

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

    This website and the Platforms are not intended for minors and we do not knowingly collect data relating to minors.

    Controller

    ONE is made up of different entities, including its subsidiaries. This privacy notice is issued on behalf of the ONE Group so when we mention "ONE", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the ONE Group responsible for processing your data. Ocean Network Express Pte. Ltd. is the controller and responsible for this website.

    We have appointed a data privacy team who are responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy team using the details set out below.

    Our full details are:

    • Full name of legal entity: Ocean Network Express Pte. Ltd.
    • Title: Data Privacy Team
    • Email address: [email protected]
    • Postal address: 7 Straits View, #16-01 Marina One East Tower, Singapore, 018936

    You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). (for Citizens of the United Kingdom) OR for Citizens of EU/EEA Countries the Belgium Data Protection Authority (B-DPA) (www.dataprotectionauthority.be). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

    For those who are in Thailand, you have the right to make a complaint on violation relating to your personal data at any time to the Office of the Personal Data Protection Committee. We have appointed Ocean Network Express (Thailand) Ltd. as our local representative under Thailand Personal Data Protection Act. Details of the representative are as follows:

    • Full name of legal entity: Ocean Network Express (Thailand) Ltd.
    • Address: 319 Chamchuri Square Building, 28th Floor, Phayathai Road, Pathumwan Sub-District, Pathumwan District, Bangkok 10330
    • Contact details: 02 097-1332, 02 097-1246
    • Email address: [email protected]

    Changes to the privacy notice and your duty to inform us of changes

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    Third-party links

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    2. The Data We Collect About You

    Personal data, or personal information, means any information about an individual from which that person can be directly or indirectly identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data may include first name, maiden name, last name.
    • Contact Data may include company name, company address (including City, Province, State, Country, Post code email address, fax number and telephone numbers.
    • Profile Data may include your username and password.
    • Usage Data may include information about how you use our website, products and services.
    • Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    • Marketing and Communications Data may include your preferences in receiving news or newsletters from us, reports and emails related to your shipments.
    • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity (for example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or our mobile Application). If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

    If you fail to provide personal data

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide the services you request.

    3. How Is Your Personal Data Collected?

    We use different methods to collect data from and about you including through:

    • Direct interactions. You may give us your Identity and Contact Data by filling in forms on our website or mobile Application or Platforms, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
      • create an account on our website or the Platforms;
      • subscribe to our service, publications or newsletters;
      • apply for our services;
      • request marketing to be sent to you;
      • give us some feedback.
    • Automated technologies or interactions. As you interact with our website and the Platforms or in our mobile Application, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

    4. How We Use Your Personal Data

    We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract, we are about to enter into or have entered into the contract with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

    Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting our data privacy team.

    Please see below to find out more about the types of lawful basis that we will rely on to process your personal data.

    Purposes for which we will use your personal data

    We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our data privacy team if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/ActivityType of dataLawful basis for processing
    To register you as a new customer or user of the website or Platforms or user of the mobile application(a) Identity
    (b) Contact    		Performance of a contract with you
    To manage our relationship with you which will include:
    (a) Notifying you about changes to our terms or privacy policy
    (b) Asking you to leave a review or take a survey.    		(a) Identity
    (b) Contact
    (c) Profile
    (d) Marketing and Communications    		(a) Performance of a contract with you
    (b) Necessary to comply with a legal obligation
    (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
    To administer and protect our business, this website and the Platforms and our mobile application (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Identity
    (b) Contact
    (c) Technical    		(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
    (b) Necessary to comply with a legal obligation
    To deliver relevant website, Platform and mobile application content to you and measure or understand the effectiveness of the marketing we serve to you.(a) Identity
    (b) Contact
    (c) Profile
    (d) Usage
    (e) Marketing and Communications
    (f) Technical    		Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
    To use data analytics to improve our website, mobile application, products/services, marketing, customer relationships and experiences.(a) Technical
    (b) Usage    		Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
    To make suggestions and recommendations to you about goods or services that may be of interest to you.(a) Identity
    (b) Contact
    (c) Technical
    (d) Usage
    (e) Profile    		Necessary for our legitimate interests (to develop our products/services and grow our business).

    Cookies

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see cookie policy.

    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our data privacy team.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    5. Disclosures of Your Personal Data

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

    • Other companies in the ONE Group acting as joint controllers or processors and who are based in Japan and Singapore and who provide IT and system administration services and undertake leadership reporting.
    • Service providers;
    • Professional advisers;
    • Regulators and governmental authorities;
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Where we disclose your personal data to third party data processors, we will not allow third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Where we disclose your personal data to third parties that are joint data controllers, such third parties will be under direct obligations to you.

    6. International Transfers

    We may share your personal data within the ONE Group. This will involve transferring your data outside your country/area.

    Some of our external third parties are based outside your country/area and their processing of your personal data will involve a transfer of data outside your country/area.

    For citizens of the UK or European Economic Area (“EEA”), whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

    • Transfer to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
    • Transfer to service providers under specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

    Please contact our data privacy team if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.

    7. Data Security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    8. Data Retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    9. Your Legal Rights

    Under certain circumstances, you have rights under data protection laws in relation to your personal data.

    You have the right to:

    • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data. This enables you to ask us to delete, remove or anonymize personal data: (a) where there is no good reason for us continuing to process it; (b) where you have successfully exercised your right to object to processing (see below); (c) where we may have processed your information unlawfully; or (d) where we are required to erase your personal data to comply with local law.
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact our data privacy team.

    No fee usually required

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    Last updated: May 2022
    ONE's Privacy Policy / Korea

    한국어

    아래는 Global 표준 규정 외에 한국사용자를 위해 추가된 사항입니다.
    한국사용자는 Global 표준 규정과 함께 아래 사항도 확인해주시기 바랍니다.
    Global 표준 규정은 여기를 클릭하세요.

    한국 이용자를 위한 개인정보 관련 추가 사항

    1. 개인정보의 파기 절차 및 방법

    회사는 개인정보 보유기간의 경과, 처리목적 달성 등 개인정보가 불필요하게 되었을 때에는 지체 없이 해당 개인정보를 파기합니다. 다만, 다음과 같이 다른 법령에 따라 개인정보를 계속 보존하여야 하는 경우에는, 해당 개인정보를 별도의 데이터베이스로 옮기거나 보관 장소를 달리하여 보존합니다.

    • 계약 또는 청약철회, 대금결제, 재화 등의 공급기록, 소비자 불만 또는 분쟁처리에 관한 기록
      • 보존 근거: 전자상거래등에서의 소비자보호에 관한 법률 제6조
      • 보존 기간: 계약 또는 청약철회, 대금결제, 재화 등의 공급기록 5년, 소비자 불만 또는 분쟁처리에 관한 기록 3년
    • 통신사실확인자료
      • 보존 근거: 통신비밀보호법 제15조의2
      • 보존 기간: 컴퓨터통신, 인터넷 로그기록자료, 접속지 추적자료 3개월, 소비자 불만 또는 분쟁처리에 관한 기록 3년
    • 개인정보 파기의 절차 및 방법은 다음과 같습니다.
      • 파기 절차: 회사는 파기 사유가 발생한 개인정보를 선정하고, 회사의 개인정보 보호책임자의 승인을 받아 개인정보를 파기합니다.
      • 파기 방법: 회사는 전자적 파일 형태로 기록·저장된 개인정보는 기록을 재생할 수 없도록 파기하며, 종이 문서에 기록·저장된 개인정보는 분쇄기로 분쇄하거나 소각하여 파기합니다.

    2. 개인정보의 제3자 제공

    회사는 귀하의 개인정보를 “4. HOW WE USE YOUR PERSONAL DATA”에 명시한 범위 내에서 수집하고 귀하의 동의, 법률상 특별한 규정의 존재 등 개인정보 보호법 제17조 및 제18조에 허용된 범위 내에서 개인정보를 제3자에게 제공하며, 그 외에는 귀하의 개인정보를 제3자에게 제공하지 않습니다.

    회사는 다음의 경우 개인정보를 제공할 수 있습니다.

    제공받는 자제공받는 자의
    이용 목적    		제공되는 항목제공받는 자의
    보유·이용 기간
    세관송화인, 수화인 정보취득회사명, 회사주소, 이메일정보 이용 목적 달성시까지

    3. 개인정보 처리의 위탁

    회사는 다음과 같이 개인정보 처리 업무를 위탁하고 있습니다.

    위탁받는 자(수탁자)위탁 업무
    KT-NET적하목록 취합,전송

    4. 개인정보의 국외 이전

    회사는 서비스를 제공하기 위해 개인정보를 국외(개인정보가 수집·처리되는 국가: 싱가포르)에서 수집하여 처리하고 있습니다.

    또한, 회사는 이용자로부터 수집한 개인정보를 아래와 같이 국외에 제공·처리위탁·보관하고 있습니다. 국외 이전을 거부하실 경우 서비스 이용이 불가능하며, ONE e-commerce에 가입시 개인정보의 국외 이전에 동의한 것으로 간주됩니다. 국외 이전 관련 사항은 회사 담당자 ([email protected]) 를 통해 문의해주시기 바랍니다.

    • 개인정보 국외 제3자 제공
    이전받는 자 (연락처)이전 국가이전되는
    항목    		이전 시기 및
    방법    		이전받는 자의
    이용 목적    		이전받는 자의
    보유·이용 기간
    Ocean Network Express Pte. Ltd. 및 계열회사
    (연락처 및 이전 국가는 https://www.one-line.com/local-information 에서 확인 가능)    		“2. THE DATA WE COLLECT ABOUT YOU”에 기재되어 있는 개인정보 일체 정보통신망을 통하여 수시로출발/도착지 담당자의 업무 처리 및 업무연락 이용 목적 달성 시까지
    *ONE가 이용하는 모든 해외 터미널/데포 고객회사명, 고객이메일주소 비정기/일회성문제해결시 연락 이용 목적 달성시까지

    *이용중인 터미널/데포 수가 너무 많고 자주 변동되므로 일일히 개별 언급하기 어려움

    • 개인정보 국외 처리위탁·보관
    이전받는 자 (연락처)이전 국가이전되는
    항목    		이전 시기 및
    방법    		이전받는 자의
    이용 목적    		이전받는 자의
    보유·이용 기간
    WNS Global Services (+91 22 6826- 2100)인도등록자 연락처, 상호명 정보통신망을 통하여 수시로 선적서류 처리이용 목적 달성 시까지
    SeidoPro Global, Inc. (+63 2 8859-8888)필리핀등록자 연락처, 상호명정보통신망을 통하여 수시로선적서류 처리 이용 목적 달성시까지

    English version

    The following is additional information for Korean users, supplementing the Global Standard Policy.
    Korean users should review the information below in conjunction with the Global Standard Policy. Click here to see the Global standard policy.

    Additional Information Regarding Personal Data for Korean Users

    1. Procedures and Methods for Destroying Personal Data

    The company promptly destroys personal data when it is no longer necessary, such as when the retention period has expired or the purpose of processing has been fulfilled. However, in cases where other laws require continued retention of personal data, the data will be transferred to a separate database or stored in a different location for preservation.

    • Records of contracts, cancellations, payments, supply of goods, and consumer complaints or dispute resolutions
      • Legal basis: Article 6 of the Act on Consumer Protection in Electronic Commerce
      • Retention period: 5 years for contracts, cancellations, payments, and supply records; 3 years for consumer complaints or dispute resolution records
    • Communication verification data
      • Legal basis: Article 15-2 of the Protection of Communications Secrets Act
      • Retention period: 3 months for computer communications and internet log records and connection tracking data; 3 years for consumer complaints or dispute resolution records

    The procedures and methods for destroying personal data are as follows:

    • Destruction procedure: The company selects personal data subject to destruction and, with the approval of the company's personal data protection officer, proceeds with its destruction.
    • Destruction method: Personal data stored electronically will be destroyed in a way that prevents record recovery. Paper documents containing personal data will be shredded or incinerated.

    2. Provision of Personal Data to Third Parties

    The company collects your personal data within the scope specified in "4. HOW WE USE YOUR PERSONAL DATA" and provides it to third parties only within the limits allowed by Articles 17 and 18 of the Personal Information Protection Act, such as with your consent or when special provisions in the law exist. Beyond these circumstances, your personal data will not be provided to third parties.

    The company may provide personal data in the following cases:

    Recipient of the DataPurpose of useItems providedRetention and Usage Period
    Customs officeGathering information for Shipper, Consignee Corporate name, Address, Email addressUntil achieving the purpose of use

    3. Delegation of Personal Data Processing

    The company entrusts personal data processing tasks to external parties as follows.

    AssigneeAssigned duty
    KT-NETConsolidating and submitting the manifest to customs office

    4. Transfer of Personal Data Overseas

    The company collects and processes personal data overseas (in Singapore) to provide its services.

    Additionally, the company provides, entrusts for processing, and stores personal data collected from users overseas as outlined below. If you refuse the transfer of your personal data overseas, you will not be able to use the service. By joining ONE e-commerce, it is considered that you have consented to the overseas transfer of your personal information. If you need any help regarding overseas transfer of personal information, please contact the company representative at [email protected].

    • Provision of Personal Data to Third Parties Overseas
    Recipient of the Data (Contact)Countries to receive dataItems providedTiming and way of transferPurpose of useRetention and Usage Period
    Ocean Network Express Pte. Ltd. and Affiliated company (Country list and contact can be found at https://www.one-line.com/local-information)All items mentioned in “2. THE DATA WE COLLECT ABOUT YOU” in ONE global privacy policyImmediately through network systemGathering contact of PICs at origin office and destination officeUntil achieving the purpose of use
    *Overseas terminals/depots that ONE utilizesCompany name, email addressIrregular/Upon demandTo contact customer to resolve issuesUntil achieving the purpose of use

    *There are so many terminals/depots in use, and they fluctuate frequently, making it difficult to specify each one individually.

    • Entrustment and Storage of Personal Data Overseas
    Recipient of the Data (Contact)Countries to receive dataItems providedTiming and way of transferPurpose of useRetention and Usage Period
    WNS Global Services (+91 22 6826- 2100)IndiaCorporate name and contact of data providerImmediately through network systemTo proceed shipping documentUntil achieving the purpose of use
    SeidoPro Global, Inc. (+63 2 8859-8888)PhilippinesCorporate name and contact of data providerImmediately through network systemTo proceed shipping documentUntil achieving the purpose of use
    Last updated: April 2025
    ONE's Privacy Policy / Vietnam

    1. Introduction

    Pursuant to the Law No. 91/2025/QH15 on Personal Data Protection issued by the National Assembly of Vietnam on 26 June 2025 and its implementing regulations as each may be amended, supplemented or replaced from time to time ("Personal Data Protection Law")., Ocean Network Express (Vietnam) Co., Ltd. (hereinafter "we" or "ONEVN") issues this privacy and personal data protection policy ("Policy") to inform you of the methods of collecting, using, sharing, and protecting personal data obtained in relation to the services we provide and how we comply with the regulation in the whole process of collecting, handling, assessing, filing and protecting your personal data in our current business operations.

    This Policy shall also include terms, conditions, notices regarding personal data processing, and general regulations on personal data processing.

    This Policy applies to the processing of personal data of individual(s) who directly or indirectly uses ONEVN's services in Vietnam (hereinafter referred to as "User" or "Users").

    By using our services, the User acknowledges that the User has read and fully understood this Policy.

    2. Data Processing Responsibility

    ONEVN acts as the Personal Data Controller and/or the Personal Data Controller and Processor (depending on the specific service context) and is responsible for ensuring that the User’s personal data is processed in compliance with Vietnamese laws, specifically the Personal Data Protection Law.

    3. Personal Data Collected by ONEVN

    The type of personal data that ONEVN collects depends on the nature of our relationship with the User and the services provided. This data may include:

    • 3.1. Basic Personal Data of the User:
      • Contact Information: Name, address, email, phone number.
      • Personal Identity Information: Gender, date of birth, nationality, Passport number.
      • Employment Information: Job title, company name of employment.
    • 3.2. Sensitive Personal Data:
      • Financial Information: Bank account number, credit card number, tax code (if applicable), ...
      • Personal Identity Information: Identity Card/Citizen Identification Card.
      • Other sensitive data as prescribed under the Personal Data Protection Law (e.g., location data, biometric data if applicable).

    4. Purposes of Personal Data Processing

    ONEVN only collects and processes the User’s personal data for lawful purposes upon obtaining the User’s consent for personal data processing, including but not limited to:

    • 4.1. Service Provision: To provide services requested by the User or services arranged for the User's benefit (e.g., arranged by the User's employer or ONEVN's partners).
    • 4.2. Business Operations: To manage the relationship with the User, including customer support, payment, and contract performance.
    • 4.3. Legal Compliance: To comply with legal obligations such as tax reporting, accounting audits, "Know Your Customer" (KYC) checks, and anti-money laundering regulations, and to conduct audit and investigations, and to use for litigation, dispute resolution and regulatory proceeding.
    • 4.4. Service Improvement: To analyze market trends and improve internal business processes (using aggregated and anonymized data where possible).
    • 4.5. Marketing: To inform the User about products or services that may interest the User (based on the User's consent and right to opt-out).

    5. Cases of Personal Data Processing Without User's Consent

    • The receipt, sharing, and transfer of personal data as prescribed by law and/or to serve the requirements and activities of state agencies as regulated by the laws of specific sectors.
    • The processing and sharing of User’s personal data with competent state agencies in cases of emergency regarding national defense, national security, social order and safety, major disasters, epidemics, or when there is a risk threatening national defense and security but not to the extent of declaring a state of emergency; prevention and combat of riots, economic crimes, and/or violations of the law as prescribed by law.

    6. How We Collect Data

    • Directly from the User: When the User fills out forms, signs contracts, works with, or communicates with us.
    • Indirectly: From the User's employer, ONEVN's partners, or third parties (e.g., insurance companies, service providers) hiring ONEVN to provide services beneficial to the User.
    • Public Sources: From databases or public registries permitted by law.

    7. Data Sharing With Third Parties

    ONEVN does not share the User's personal data in any situation unrelated to the relevant purpose and function. We only use and share data when necessary for the purposes stated in Section 4, with:

    • Service Providers: Partners supporting us in providing services (e.g., IT support service provider, cloud service providers, auditors, lawyers, consultants).
    • Business Partners: Banking companies or financial institutions required to perform contracts.
    • Competent State Agencies: Regulators, police, courts, or other government agencies when required by law.

    Ocean Network Express Pte. Ltd. and its affiliates: Ocean Network Express Pte. Ltd. to which ONE VN is working as an agent to conduct any business activities and together with its affiliates to provide inter-company support. Affiliates shall include any company controlled by, controlling, or under common control with the Ocean Network Express Pte. Ltd.

    8. Transferring Data Abroad

    If ONEVN needs to transfer the User's data out of the territory of Vietnam (e.g., to cloud servers or international partners), we ensure that such transfer complies with Vietnamese regulations on cross-border data transfer, ensuring the User's data receives an equivalent level of protection.

    9. Data Storage and Security

    • Storage: We only store the User's personal data for the time necessary to fulfill the collection purposes, or as required by law. (e.g., accounting laws require 10- year retention).
    • Security: ONEVN applies strict technical and organizational measures (including encryption, access control, and cybersecurity protocols) to protect the User's personal data against unauthorized access, loss, or misuse. However, security related risks will always exist, and no technical system or security measure is absolutely safe or capable of resisting all "hackers" (those who intrude illegally to exploit information) therefore, in the event that the User's personal information is hacked beyond ONEVN's control, the User agrees to exempt ONEVN from all related liability. ONEVN will coordinate with functional authorities to investigate and handle violations according to legal regulations.
    • To the extent permitted by applicable law, the User agrees to indemnify ONEVN against all legal proceedings involving third parties arising from or related to claims regarding the User's violation, including all legal liabilities and/or costs arising from claims, losses, or damages.
    • It is noted that the main purpose for collection and processing of personal data of User by ONEVN is to provide relevant services to User. As a result, when the User exercises its rights (as prescribed in Article 10 of this Policy), the User would need to consider the consequences of this action.
    • The User's execution of one or simultaneous actions of withdrawing consent, requesting restriction, objecting to personal data processing, and/or deleting personal data may lead to one or simultaneous consequences that ONEVN will have to bear, including but not limited to:
      • (i) Violation of Personal Data Protection Law if User rights are implemented.
      • (ii) Incurring economic damages arising from legal violations.

    In this case, ONEVN is allowed to assess the feasibility and potential implications related to legal consequences or damages as mentioned above, after which ONEVN has the right to consider and decide to unilaterally terminate the fulfillment of the User's requests.

    10. User's Rights and Obligations

    According to the Personal Data Protection Law, the User has the following rights regarding their personal data:

    • Right to be informed: To be informed about how the User's personal data is processed.
    • Right to consent: To agree or disagree to allow the processing of their personal data.
    • Right to access: To view, correct, or request a copy of the User's personal data.
    • Right to withdraw consent: To withdraw permission for us to process their personal data (unless restricted by law or contract).
    • Right to request deleting personal data: To request the deletion of the User's personal data (unless the law requires retention).
    • Right to restrict/object: To restrict or object to personal data processing.
    • Right to complain: To complain or initiate lawsuits according to legal regulations.
    • Right to claim damages: To claim compensation when there is a violation of regulations on the protection of the User's personal data.
    • Right to self-protection: To self-protect or request competent agencies and organizations to implement methods to protect civil rights.

    The User shall have certain obligations under Personal Data Protection Law, such as the obligation to provide complete and accurate Personal Data when consenting to ONEVN’s collection and processing of Personal Data, the obligation to protect their own Personal Data, the obligation to respect and protect others’ Personal Data, and the obligation to comply with the Personal Data Protection Law and prevent violations of personal data protection regulations.

    11. General Terms

    ONEVN reserves the right to amend or supplement any or all content of this Policy subject to the latest update of Personal Data Protection Law as deemed necessary by publicly posting the amended or supplemented Policy content on the website and/or other official channels of ONEVN (at ONEVN's discretion from time to time).

    We encourage the User to regularly review and check the amended or supplemented contents of this Policy. In certain cases, we may also proactively notify Users of significant changes to this Policy, where required by law, so that Users can fully exercise their rights under applicable laws and this Policy.

    If the User does not agree with any amended or supplemented content of this Policy, the User is able to contact us for more discussion or clarification to come to the common conclusion.

    The User agrees to exempt ONEVN from all liability in the event that they do not see any impact on the updated or revised version.

    The User's continued use of the service and continued exchange of information with ONEVN on ONEVN's official channels after this content or subsequent amendments are posted means that the User acknowledges and agrees to ONEVN utilizing personal data under the terms mentioned in this Policy, and ONEVN will process data in accordance with the law.

    12. Contact Us

    If the User wishes to exercise their rights or has any questions regarding this Policy, please contact our Legal Department:

    • Receiving Department: Legal Department - ONEVN
    • Address: 14th Floor, Deutsches Haus, No. 33 Le Duan, Ben Nghe Ward, Ho Chi Minh City.
    • Email: [email protected].

    13. Policy Changes

    ONEVN reserves the right to amend and supplement this Policy to reflect changes in business operations or legal requirements. The latest version will always be posted on our website in accordance with current regulations at that time.

    ONE's Privacy Policy / Uruguay

    Declaración.

    OCEAN NETWORK EXPRESS (URUGUAY) S.A. (en adelante, “ONE”) se encuentra comprometida con la Protección de los Datos Personales de sus clientes, colaboradores, proveedores y de todos quienes hagan uso del sitio web (a través del dominio https://la.one-line.com/es), por lo que aplicará sus mayores esfuerzos y diligencia en su tratamiento, conforme a la política que se explicita detalladamente en el presente documento.

    Primero. MARCO LEGAL

    La presente Política de Privacidad se ajusta a lo dispuesto en la Ley N° 18.331 de 11 de agosto de 2008 y el Decreto N° 414/009 de 21 de agosto de 2009 sobre Protección de Datos Personales y Habeas Data y demás normas complementarias, modificativas y concordantes.

    Segundo. ¿QUIENES SOMOS?

    ONE es una de las compañías navieras de línea regular más grandes del mundo, dirigida por personas con gran experiencia en el sector, de cuya sinergia surgen las prestaciones de la empresa.

    Cuenta con más de 260 buques en operación y ofrece una red internacional rápida y confiable de más de 165 servicios a 120 países. Cuenta con una flota de aproximadamente 2,0 millones de TEUs.

    Desde su fundación hasta la actualidad, ha ido mejorando continuamente el servicio ofrecido a sus clientes, bajo el convencimiento de que la satisfacción de sus requisitos y expectativas es un pilar fundamental para su crecimiento.

    Tercero. RESPONSABLE DEL TRATAMIENTO

    Con una gestión altamente informatizada, ONE estudia la evolución de las tecnologías y la normativa en materia de Seguridad de la Información y Protección de Datos Personales, tendiente a asegurar la disponibilidad de la información relacionada con los servicios prestados y la protección en todo momento de los derechos de los titulares de los datos.

    ONE es el responsable del tratamiento de los datos personales que obtiene en el desarrollo de sus actividades de sus clientes y de los datos de los usuarios en general, que recaba cuando utilizan su sitio web, y de conformidad con lo previsto en la Ley 18.331 y su Decreto Reglamentario, No 414/009.

    Datos de la empresa:

    OCEAN NETWORK EXPRESS (URUGUAY) S.A. está constituida y registrada en Uruguay con el número de empresa 217990520010, con domicilio en Av. Dr. Luis Alberto de Herrera 1248 World Trade Center, Torre III, Piso 16, Office 1676, CP 11300, departamento de Montevideo, República Oriental del Uruguay.

    Medios de contacto:

    El titular de los datos personales podrá comunicarse en forma presencial en las oficinas ubicadas en el domicilio de la sociedad y, en forma remota, a través del correo electrónico [email protected] y por vía telefónica al número 26289180, sin perjuicio de otros medios que puedan establecerse en el sitio web, previa validación de identidad en los casos en que sea necesario.

    Cuarto. TIPO DE DATOS RECOLECTADOS

    La presente política de privacidad aplica a los datos personales de personas físicas o jurídicas, determinadas o determinables, dentro del territorio uruguayo que ONE recopila a través de su página web https://www.one-line.com/es/local-information/uy - https://www.one-line.com/en/local-information/uy, (en adelante, “Datos Personales”).

    Datos personales se refiere a cualquier información que pueda identificarlo directamente (por ejemplo, su nombre completo) o indirectamente (por ejemplo, su número de teléfono, dirección postal/correo electrónico, datos seudonimizados como un identificador único, entre otros).

    Los Datos Personales recolectados serán incorporados a la base de datos de OCEAN NETWORK EXPRESS (URUGUAY) S.A., RUT 217990520010, con domicilio a estos efectos en Av. Dr. Luis Alberto de Herrera 1248, World Trade Center, Torre III, Piso 16, Oficina 1676, y contará con las medidas de seguridad adecuadas tendientes a considerar su integridad, disponibilidad y confidencialidad.

    Quinto. FINALIDAD Y LEGITIMACIÓN DEL TRATAMIENTO

    ONE recopila y procesa datos personales que son relevantes, adecuados, no excesivos y estrictamente necesarios para los fines perseguidos.

    El tratamiento de los datos personales de los clientes ONE tiene como finalidad asegurar el adecuado cumplimiento de la relación contractual, cumplir con las obligaciones legales y brindar servicios e información sobre productos y promociones según corresponda.

    El tratamiento de los datos personales de los usuarios que se recaban cuando utilizan los medios digitales puestos a disposición por ONE, tiene como finalidad generar registros del número y frecuencia de visitas y de la actividad de los usuarios, personalizar campañas en redes sociales y, realizar el análisis y seguimiento de los resultados de estas acciones. Todo ello con el objetivo de brindar un mejor servicio y facilitar el uso de los medios digitales. A tales efectos, ONE utiliza cookies y tecnologías similares (en adelante, “cookies”) que el usuario puede aceptar o rechazar a través de la configuración de su navegador. Consulte aquí nuestra Política de Cookies.

    La recolección y tratamiento de los datos obtenidos mediante los mecanismos automatizados mencionados no implica asociar dicha información a usuarios identificados o identificables. ONE no utilizará la información obtenida de redes o proveedores de servicios de análisis para fines distintos a los informados en esta política.

    El tratamiento de los datos personales proporcionados por el usuario en formularios y/o contratos digitales y/o cualquier otro tipo de documento o registro de cualquier naturaleza, tiene como finalidad brindar servicios de transporte marítimo internacional, gestión de carga, logística y atención comercial para importadores y exportadores que el cliente solicite para cumplir actividades necesarias para la ejecución de la relación contractual, así como obtener datos estadísticos en relación a los servicios prestados.

    La base de legitimación del tratamiento de los datos para esta finalidad de comunicación es el consentimiento informado del usuario, que se recabará en la oportunidad de recolectar los datos. El usuario podrá retirar el consentimiento para esta finalidad en cualquier momento a través de los medios que se informan en esta política, sin que ello implique condicionamiento alguno al acceso a los servicios que brinda o comercializa OCEAN NETWORK EXPRESS (URUGUAY) S.A., ni al uso de las herramientas que disponibiliza a los usuarios en general.

    Sexto. COMUNICACIÓN A TERCEROS Y TRANSFERENCIA INTERNACIONAL DE DATOS

    ONE no realizará ninguna cesión ni comunicación a terceros de los datos personales recolectados salvo las excepciones legales previstas en la ley No.18.331 de Protección de Datos Personales y Acción de Habeas Data y demás normas complementarias, modificativas y concordantes o, cuando la consecución de la finalidad perseguida por el usuario así lo requiera, o con su consentimiento.

    Séptimo. TRANSFERENCIA INTERNACIONAL DE DATOS

    ONE es una empresa global y, en consecuencia, podrá transferir los Datos Personales a servidores ubicados fuera de Uruguay, como ser proveedores de servicios que traten los Datos Personales, incluso si dichos proveedores se encuentran en países que no cuentan con niveles de protección similares a los de Uruguay, aunque siempre bajo medidas de seguridad y confidencialidad, siendo la base legal para la transferencia el consentimiento a las presentes Políticas, durante el plazo que dure la prestación de los servicios a ONE Uruguay. Por ejemplo, con el fin de personalizar campañas en redes sociales, ajustándose a los intereses de los usuarios, se utilizan herramientas como Instagram Ads y LinkedIn, creando una audiencia a partir de los datos recolectados (entre otros, direcciones de correo electrónico y números de teléfono) los cuales son compartidos con Meta Platforms Inc. para crear públicos personalizados y dirigir los anuncios que ONE considera que pueden ser de interés para el usuario. Este proveedor tiene sus servidores en Menlo Park, California, y opera bajo sus propios términos de servicios, los que incluyen medidas de seguridad por ser una organización ubicada en los Estados Unidos adherida al “EU-US Data Privacy Framework”.

    Asimismo, ONE podrá transferir Datos Personales a sus empresas vinculadas independientemente del país en el cual se encuentren, incluso a aquellos países que no cuenten con niveles de protección adecuados conforme a la Resolución No. 70/2023 de la URCDP, tales como Brasil y Singapur, entre otros con la finalidad de prestar servicios a ONE Uruguay y estadística, entre otras, durante el plazo que dure la prestación de los servicios a ONE, siendo en esos casos la base legal el Código de Conducta de ONE. En todo momento, el usuario puede configurar sus preferencias conforme se detalla en nuestras Política de Cookies.

    El consentimiento para la transferencia internacional de datos se recabará en el momento de recoger los datos, ya sea por medio de un formulario, contrato u otro documento o registro correspondiente, con la disponibilidad previa de la información adecuada para el usuario. En cualquier momento, el usuario podrá retirar su consentimiento, siendo las únicas consecuencias de esta acción: i) dejar de visualizar los anuncios personalizados en redes sociales y; ii) dejar de recibir las comunicaciones de ONE vía correo electrónico.

    La finalidad de las transferencias internacionales será la de prestar servicios a ONE y se realizará durante el plazo que duren dichos servicios, siendo la base de legitimación el consentimiento del titular, la declaración de Privacy Framework, el Código de Conducta o las bases de legitimación que sean aplicables en cada caso.

    Octavo. USO DE APLICACIONES DE MENSAJERÍA INSTANTÁNEA

    ONE podrá ofrecer canales de comunicación con los usuarios a través de aplicaciones de mensajería instantánea como WhatsApp y Telegram, con la finalidad de agilizar la gestión de sus solicitudes, realizar un más efectivo seguimiento o enviar información comercial, sobre lanzamientos o productos y, en general, de establecer un canal de comunicación para recibir y enviar mensajes vinculados a la actividad de ONE.

    Los datos necesarios para el uso de estos canales sólo estarán en el citado grupo de WhatsApp/Telegram administrado por ONE, con el número de móvil que se indique como responsable del tratamiento, quien ha adoptado las medidas técnicas y organizativas necesarias para garantizar un nivel de seguridad adecuado para los datos personales.

    Sin perjuicio de lo expuesto, el usuario debe valorar que las empresas proveedoras de estas aplicaciones de mensajería instantánea operan bajo sus propios términos de servicios y, utilizan servidores instalados en el exterior del país, incluso en territorios considerados no adecuados por Uruguay para transferencias internacionales de datos como Estados Unidos de América, por lo cual, es recomendable que lea detenidamente sus condiciones de uso y políticas de privacidad, así como que configure sus preferencias, en cuanto al tratamiento de los datos, lo cual podrá realizar desde las propias aplicaciones.

    El uso de estas aplicaciones de mensajería instantánea con ONE, será completamente optativo para el usuario, ya que ONE siempre permitirá la utilización de canales de comunicación alternativos.

    Debidamente informado de estos extremos, al utilizar el usuario estas aplicaciones de mensajería instantánea con ONE, está manifestando conocer y aceptar los términos de esta cláusula, y consentir inequívocamente su uso, incluyendo el consentimiento a la transferencia internacional de datos, que, en su caso, pueda estar implicada.

    Noveno. MEDIDAS DE SEGURIDAD

    ONE ha adoptado las medidas técnicas y organizativas necesarias tendientes a garantizar la integridad, disponibilidad y confidencialidad de los datos personales que se encuentran en sus bases.

    Décimo. DERECHOS DE LOS TITULARES DE LOS DATOS

    Los titulares de los Datos Personales, previa acreditación de su identidad podrá ejercer los derechos de acceso, rectificación, actualización, inclusión y supresión de sus Datos Personales, con arreglo a lo previsto en la Ley No 18.331, sus reglamentaciones, modificativas y concordantes ante OCEAN NETWORK EXPRESS (URUGUAY) S.A., y conforme a lo dispuesto en el artículo 15 de la mencionada Ley de Protección de Datos.

    Para ejercer estos derechos, el titular deberá enviar un correo electrónico a [email protected] con su solicitud, adjuntando su nombre completo, número de documento de identidad (incluyendo una copia del mismo), y detallando la solicitud y las razones que fundamentan el ejercicio de su derecho. En caso de ser solicitado, también deberá proporcionar la documentación adicional que ONE considere razonable para procesar su solicitud. Alternativamente, podrá dirigirse personalmente al domicilio de ONE en Av. Dr. Luis Alberto de Herrera 1248, World Trade Center, Torre III, Piso 16, Office 1676, CP 11300, departamento de Montevideo, República Oriental del Uruguay.

    Para facilitar el ejercicio del derecho de supresión de los datos vinculados a la finalidad de email marketing, en todas las comunicaciones se incluye una indicación de cómo proceder para la baja, cuyo uso redundará en la eliminación inmediata de los datos personales del usuario de la base de datos para dicha finalidad.

    Décimo Primero. ENLACES DE TERCEROS Y REDES SOCIALES

    La presente Política de Privacidad es de aplicación exclusiva a los datos en posesión de ONE recopilados por los medios anteriormente mencionados.

    El sitio web de ONE puede contener enlaces a otros sitios que pueden ser de interés del Usuario. Una vez éste acceda por medio de los enlaces del sitio web o de un enlace externo y abandone la web de ONE, ONE dejará de tener control sobre el sitio al que se redirige, y por lo tanto no es responsable de los términos, de la privacidad ni de la protección de Datos Personales de esos otros sitios. Dichos sitios están sujetos a sus propias políticas de privacidad, las cuales es recomendable consultar previo a su utilización.

    El usuario tiene la opción de unirse a las páginas o grupos que ONE S.A. tenga en distintas redes sociales, sin embargo, los datos pertenecerán a la Red Social correspondiente, por lo que ONE no es responsable del tratamiento de cualquier dato personal que el usuario revele a través estas páginas de redes sociales, siendo recomendable que el usuario lea detenidamente sus condiciones de uso y políticas de privacidad, así como que configure sus preferencias en cuanto al tratamiento de los datos.

    Décimo Segundo. PLAZO DE CONSERVACIÓN

    Los datos se conservarán mientras sean necesarios para las finalidades para las que fueron recolectados en cada caso o, hasta que el usuario solicite su supresión. Cuando correspondiere, los datos se conservarán durante el tiempo necesario para atender a cuestiones legales por el término de prescripción aplicable.

    Décimo Tercero. ACTUALIZACIÓN DE LA POLÍTICA DE PRIVACIDAD

    ONE se reserva el derecho de revisar, modificar y actualizar permanentemente todos los aspectos relativos a su Política de Privacidad en cualquier momento, sin previo aviso, a los efectos de reflejar cambios introducidos en las prácticas de la empresa en materia de datos personales en cumplimiento de la legislación vigente o para reflejar cambios en políticas propias. En el momento que la misma sea actualizada, será informado al titular de los datos a través del sitio web ONE, según corresponda.

    Cuando se introduzcan cambios sustanciales, ONE podrá notificar a los titulares de los datos, sin perjuicio de informar en las Políticas la fecha de la última actualización. Sin embargo, es responsabilidad de los titulares revisar la política con cierta frecuencia para asegurarse de estar al tanto y de acuerdo con los cambios realizados. En caso de no estar de acuerdo, se deberán abstener de utilizar el sitio web de ONE.

    La utilización por el usuario del sitio web ONE después de informados estos cambios, significa la aceptación de la Política de Privacidad revisada.

    Décimo Cuarto. LEY APLICABLE Y JURISDICCIÓN

    Esta Política de Privacidad se encuentra regida en todas sus cláusulas y sin excepción por las leyes de la República Oriental del Uruguay.

    Cualquier controversia derivada de este documento relativa a su existencia, validez, interpretación, alcance o cumplimiento será sometida a los Tribunales Ordinarios de la ciudad de Montevideo, Uruguay.

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