Belgium

Support hours:

8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:15 local time (Friday)

Topics covered in Live Chat:

• Booking Management
  • Booking Amendment
  • Booking Cancellation
  • Booking Rollover
  • Booking Split / Combine
  • Change of Destination
  • General Support
  • Vessel Space Availability
  • Exports Customs Query
  • Booking Status
• Container Management
  • CY Opening Schedule
  • Export Empty Pick-Up
  • Import Empty Return
  • Equipment Availability
  • Long Stay
  • Missing Seal / Additional Seal
  • Equipment Damage / Cleaning
  • Container re-use
• Export Documentation

  • Advance Manifest Submission (AMS)

  • Shipping Instruction/ BL

  • BL Amendments

  • Certificate Issuance

  • General Support

• Import Management

  • Arrival Notice

  • Cargo Release / Delivery Order

  • Import Customs Inquiry

  • Imports - Change of Destination

  • Manifest Inquiry

  • Import Lost OBL

  • General Support - Import

• Inland Transportation

  • Exports

  • Imports

• Invoice & Charges

  • Payment Status

  • Invoice request

  • Exchange rate

  • Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

• Reefer & Special Commodity Management

  • Dangerous Goods Support

  • Reefer Support

  • Shipper's Own Container Support

  • Out Of Gauge Support

  • General Support

• Track & Trace

• Vessel Schedule & Cut off

  • Cut-Off info. [Doc / VGM / Port / Inland]

  • Vessel Call Changes / Info etc

  • VGM Status

• Claims

  • Cargo Damage

  • General Support

  • Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support