Italy

Support hours:

8:30 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday), 8:30 – 12:30 & 14:00 – 17:00 local time (Friday)

Topics covered in Live Chat:

• Booking Management
  • Booking Amendment
  • Booking Cancellation
  • Booking Rollover
  • Booking Split / Combine
  • Change of Destination
  • General Support
  • Vessel Space Availability
  • Exports Customs Query
  • Booking Status
• Container Management
  • CY Opening Schedule
  • Export Empty Pick-Up
  • Import Empty Return
  • Equipment Availability
  • Long Stay
  • Missing Seal / Additional Seal
  • Equipment Damage / Cleaning
  • Container re-use
• Export Documentation
  • Advance Manifest Submission (AMS)
  • Shipping Instruction/ BL
  • BL Amendments
  • Certificate Issuance
  • General Support
• Import Management
  • Arrival Notice
  • Cargo Release / Delivery Order
  • Import Customs Inquiry
  • Imports - Change of Destination
  • Manifest Inquiry
  • Import Lost OBL
  • General Support - Import
• Inland Transportation
  • Exports
• Invoice & Charges
  • Payment Status
  • Invoice request
  • Exchange rate
  • Rate / Charge Inquiry
• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
  • Dangerous Goods Support
  • Reefer Support
  • Shipper's Own Container Support
  • Out Of Gauge Support
  • General Support
• Track & Trace
• Vessel Schedule & Cut off
  • Cut-Off info. [Doc / VGM / Port / Inland]
  • Vessel Call Changes / Info etc
  • VGM Status
• Claims
  • Cargo Damage
  • General Support
  • Survey
• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support