ONE LAUNCH: AUTOMATED D&D FREE TIME MESSAGING TOOL FOR LATIN & CENTRAL AMERICA

ONE Customer, 

We are continuously striving to provide proactive solutions that improve transparency, streamline operational workflows, and enhance your overall logistics experience. As part of our ongoing commitment to digital innovation and customer satisfaction, we are pleased to announce the official launch of our Automated D&D Messaging Tool for all import shipments across Latin America and Central America, effective September 01, 2026.

This new system is designed to provide proactive support by sending automatic alerts regarding the Last Free Date (LFD) for your containers. By notifying your team before free time expires, our goal is to offer timely assistance so you can plan container returns efficiently, avoid operational delays, and prevent unwanted Demurrage charges. 

This tool delivers enhanced operational visibility for your business while ensuring faster fleet turnover for ONE, keeping our equipment ready for your future shipments.

How the notifications work:

• Preventive Alert (D-2 / 48 Hours in Advance): Sent 2 days prior to the Last Free Date to provide early notice so you can coordinate equipment return with your transport providers.
• Critical Notice (D-0 / Due Date): Sent on the Last Free Date itself as a final reminder to complete container return before Demurrage & Detention charges begin accruing.

Important details regarding this service:

• Official Sender Address: All automated messages will be dispatched from an official system account ("Do-Not-Reply") to ensure standardized and secure delivery.
• Customer Support: Should you have operational questions or require assistance with container returns, please contact your local ONE Customer Service or Commercial team directly. Replies to automated emails will receive an instant message guiding you to local support channels.
• Preference Management: Each email notification includes a direct link to manage your communication preferences or unsubscribe if desired.
• Returned Equipment: If an empty container has already been gate-in returned at the time of email delivery, please disregard the notification.

We believe this automated service will bring significant value to your daily operations by providing reliable, preventive tracking for your import shipments, reinforcing our commitment to being "Your Number ONE Shipping Partner".

For any questions or further information, please do not hesitate to contact your local ONE Sales representative or reach us out to ONE Chat.

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA