Digitalization and Innovation

Digitalization is key to supply chain resilience. ONE leverages innovative systems to enhance visibility and efficiency, reducing emissions and costs. We continuously expand our digital solutions to deliver a seamless customer experience, reinforcing our commitment to smarter, sustainable shipping.

Digitalization Roadmap

Digital Commerce
Platforms Integration

Built new eCommerce platform

2020

New Service Model and Data Platform Builds

Build/roll out quote to booking self-service platform (ONE QUOTE)

2021

Development of Data Analytics Models & Microservice Architecture

Established a single source of truth and the Data COE (Center of Excellence) organization

2022

Continuous Apps Built and Expansion of Big Data

Improved data science capability to utilize big data coming from multiple applications by adopting AI/ML technology utilizing Google BigQuery and Looker

2023

Improve Critical Operation System and Create New Value Through our Digital Problem-solving Expertise

Released Cutting-Edge Reefer Monitoring System solution “CONTAINER+” and cargo tracking function in ONE e-Commerce

2024and Onward

Digitalization

Operations Digitalization

We implemented the “Tiger” system in 2020 to automate and standardize the end-to-end process from rate request, quotation to filing. This will help to eliminate human errors in quotation, filing and communication while improving efficiency and customer service.

Channel Digitalization

We developed and launched our digital quotation platform ”ONE QUOTE” to enable customers to receive an instant quotation and place bookings anytime, anywhere. Not only does it improve customer experience, it also provides more dynamic and transparent price options. Find out more about ONE QUOTE here.

Asset Digitalization

We are working on a data-driven enterprise project to improve our agility and decision-making abilities with real-time data from a single data source that can be securely accessed across multiple platforms. This includes the development of a new Business Intelligence tool as well as training of more employees in data analytics skills.