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Depots
As part of our commitment to excellence in cargo transportation, it is essential that our customers are aware of the responsibilities involved in using our containers and equipment.
When using ONE's containers, customers are responsible for ensuring that they are returned in good condition:
- Removing waste and maintaining cleanliness.
- Coverage for damages exceeding USD 250, according to the Container Service Charge.
- In the case of Replacement or Compensation for lost, stolen or missing containers, especially reefers.
Damaged Condition of Equipment
If the container is returned in a damaged condition that results in repair costs exceeding USD 250, the customer must sign the document below and send it to the e-mail address: [email protected].
- TRA - TERMO DE RESPONSABILIDADE POR AVARIAS (DAMAGE LIABILITY FORM) (Portuguese Only) | DOWNLOAD
The amount of USD 250 will be deducted from the total repair cost, with the customer bearing the remaining balance.
Total Loss of Equipment
In the event of a total loss of ONE equipment, whether due to theft, accident or other reasons, customers are responsible for compensation in accordance with our terms and conditions.
The customer must sign the document below and send it to the following e-mail address: [email protected].
- DECLARATION OF LIABILITY FOR TOTAL LOSS OF CONTAINER (Portuguese Only) | DOWNLOAD
Table of Compensations for the Total Loss of Containers
| Container Per Type/Size | Total amount to be received |
|---|---|
| 20DRY (D2) | USD 7,221.55 |
| 20DRY (D4) | USD 10,430.50 |
| 40HCD (D5) | USD 10,965.40 |
| 45HCD (D7) | USD 12,053.12 |
| 20RF (R2) | USD 30,346.14 |
| 40HRF (R5) | USD 43,068.45 |
| 20FL (F2) | USD 9,961.50 |
| 40FL (F4) | USD 13,544.14 |
| 40HFL (F5) | USD 13,544.14 |
| 20OT (O2) | USD 10,097.87 |
| 40OT (O4) | USD 12,875.62 |
| 40HOT (O5) | USD 12,875.62 |
Important: Effective September, 2026, the above prices are subject to change without notice.
Our team is available to offer support and guidance at every stage of the process.
If you have any questions, please contact your ONE Sales Representative or the BR.TPC team at: [email protected].
Type of application:
Equipment Emergency Repair Form
Manage Equipment Emergency Repair
Remove Equipment Emergency Repair Information
Related:
* Access and learn more (Only in Portuguese)
To ensure that the collection of an Extra Seal is processed quickly, please visit our nearest office with the following documents:
-
Signed Memorandum: Must include shipment details and the reason for the extra seal request.
-
Form: EXTRA CONTAINER SEAL - LETTER OF INDEMNITY | **DOWNLOAD**
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Power of Attorney
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Broken Seal: If the seal was broken, bring the damaged part showing the seal number.
-
Police Report: In case of loss or theft, please provide a formal Police Report (B.O).
An "ADDITIONAL SEAL (XOT)" fee will be charged for each additional seal collected, as per the rates available on our website under the Local Surcharges section.
Note: This cost can be paid along with other local charges.
Check our website to find the addresses and office hours of our branches.
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