Brazil

(Only in Portuguese)

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Client - How to Create your Pre-Booking

Client - How to Edit your Pre-Booking

Client - How to Cancel your Pre-Booking

Client - Details of your Pre-Booking

Depots

First Access

How to Add Stock

How to Edit Stock

How to Delete Stock

Platform Navigation Options

How to Consult History

As part of our commitment to excellence in cargo transportation, it is essential that our customers are aware of the responsibilities involved in using our containers and equipment.
When using ONE's containers, customers are responsible for ensuring that they are returned in good condition:

• Removing waste and maintaining cleanliness.
• Coverage for damages exceeding USD 250, according to the Container Service Charge. 
• In the case of Replacement or Compensation for lost, stolen or missing containers, especially reefers.

Damaged Condition of Equipment

If the container is returned in a damaged condition that results in repair costs exceeding USD 250, the customer must sign the document below and send it to the e-mail address: [email protected]. 

• TRA - TERMO DE RESPONSABILIDADE POR AVARIAS (DAMAGE LIABILITY FORM) (Portuguese Only) | DOWNLOAD

The amount of USD 250 will be deducted from the total repair cost, with the customer bearing the remaining balance.

Total Loss of Equipment

In the event of a total loss of ONE equipment, whether due to theft, accident or other reasons, customers are responsible for compensation in accordance with our terms and conditions.
The customer must sign the document below and send it to the following e-mail address: [email protected]. 

• DECLARATION OF LIABILITY FOR TOTAL LOSS OF CONTAINER (Portuguese Only) | DOWNLOAD

Table of Compensations for the Total Loss of Containers

Important: Effective September, 2026, the above prices are subject to change without notice.

Our team is available to offer support and guidance at every stage of the process.

If you have any questions, please contact your ONE Sales Representative or the BR.TPC team at: [email protected].

Type of application:

Equipment Emergency Repair Form

Manage Equipment Emergency Repair

Remove Equipment Emergency Repair Information

Related:

Our Privacy Policy in Brazil

* Access and learn more (Only in Portuguese)

REEFER EQUIPMENT - Basic Instructions (Only in Portuguese)

To ensure that the collection of an Extra Seal is processed quickly, please visit our nearest office with the following documents:

• Signed Memorandum: Must include shipment details and the reason for the extra seal request.

• Form: EXTRA CONTAINER SEAL - LETTER OF INDEMNITY | **DOWNLOAD**

• Power of Attorney

• Broken Seal: If the seal was broken, bring the damaged part showing the seal number.

• Police Report: In case of loss or theft, please provide a formal Police Report (B.O).

An "ADDITIONAL SEAL (XOT)" fee will be charged for each additional seal collected, as per the rates available on our website under the Local Surcharges section.

Note: This cost can be paid along with other local charges.

Check our website to find the addresses and office hours of our branches.