Canada
Resources
This Change of Destination Form is only for Import and Export shipments to and from United States and Canada.
Change of Destination is a top priority and will be sent overseas the same day for applicable charges/approval. Any request received on the weekend or during an observed holiday will be sent on the next business day.
Import:
ONE tariff requires at least 48 hours (two working days, excluding weekends and holidays) but we ask that requests be submitted at least 72 hours (three working days, excluding weekends and holidays) to ensure timely review and follow up.
Please select the type of change of destination required and complete the application. We will follow up with any questions, concerns, and or additional charges. The tariff rule and language can be found upon selection of your change of destination request.
COD Import Form
Manage COD Import
This Pre Approval form is only for Export shipments from the United States and Canada.
Based on the routing request it may take up to 72 hours for confirmation of acceptance/declination of the booking. All acceptances/declinations will be based on regulations at the time of approval and are subject to change without prior notice.
Select your Pre-Approval Type:
Hazardous Pre-Approval Form
(ONE does not accept Radioactive or Hazardous Waste cargo)
Manage Hazardous Pre-Approval Application Message
Due to General Data Protection Regulation (GDPR) on privacy and security, customers have the option to have their submission removed.
Remove Hazardous Pre-Approval Application Message
Non-Hazardous Pre-Approval Form
(Ie: Carbon Black, Batteries, Hides, etc.)
Manage NON-Hazardous Pre-Approval Application Message
Due to General Data Protection Regulation (GDPR) on privacy and security, customers have the option to have their submission removed.
Remove Non-Hazardous Pre-Approval Application Message
This Change of Destination Form is only for Import and Export shipments to and from United States and Canada.
Change of Destination is a top priority and will be sent overseas the same day for applicable charges/approval. Any request received on the weekend or during an observed holiday will be sent on the next business day.
Export:
ONE tariff requires at least 72 hours (three working days, excluding weekends and holidays) but we ask that requests be submitted at least 96 hours (four working days, excluding weekends and holidays) to ensure timely review and follow up.
COD Export Form
Manage COD Export
As the North America Agent (Ocean Network Express (North America), Inc. and ONE NA Claims) for Ocean Network Express Pte. Ltd., (ONE), we are dedicated to assisting you throughout the claim process.
Ocean Network Express (North America), Inc. has created an Electronic Claims platform for the customer to notify ONE of incidents and claims for the loss or damage to cargo.
Preliminary Notices (PNC) and Claims can be submitted on-line using the Claim Form Application.
- The Claim Form Application requires entry of the ONE Booking or Bill of Lading Number and Container Number(s).
- The Claim Form Application requires entry of a single Booking or Bill of Lading Number when submitting a PNC or Claim.
- The Claim Form Application allows submission of documents and photos along with the PNC and Claim.
An Acknowledgement will be sent to you with an ONE Claim Application Number upon a successful submission. All communications from you to ONE regarding your submission should include the Claims Application Number, Vessel, Voyage, Bill of Lading, or Booking Number in the subject line.
For Cargo that has been exported from the US or shipped from one foreign port to another foreign port, the PNC or Claim will be forwarded to the ONE Destination office for investigation, review, and handling.
Claims Filing Guidelines:
ONE Cargo Claims Guidelines for North America (US & Canada)
Bill of Lading Terms:
https://one-line.com/en/terms-and-rules/bill-of-lading-terms
Claims Form
Submit HereManage Claim
Remove ClaimReturn to Origin is a top priority and will be sent overseas the same day for applicable charges/approval. Any request received on the weekend or during an observed holiday will be sent on the next business day.
Import:
ONE tariff requires at least 48 hours (two working days, excluding weekends and holidays) but we ask that requests be submitted at least 72 hours (three working days, excluding weekends and holidays) to ensure timely review and follow up.
Please select the type of change of destination required and complete the application. We will follow up with any questions, concerns, and or additional charges. The tariff rule and language can be found upon selection of your change of destination request.
US/CA Import Return to Origin
Submit Import Return to Origin Here
Manage US/CA Import Return to Origin
Return to Origin is a top priority and will be sent overseas the same day for applicable charges/approval. Any request received on the weekend or during an observed holiday will be sent on the next business day.
Export:
ONE tariff requires at least 72 hours (three working days, excluding weekends and holidays) but we ask that requests be submitted at least 96 hours (four working days, excluding weekends and holidays) to ensure timely review and follow up.
US/CA Export Return to Origin
Submit Export Return to Origin Here
Manage US/CA Export Return to Origin
The North American Network Map is designed to allow you to follow important updates pertaining to your shipment along ONE North American Network. From vessel arrival to destination delivery, this map shows current dwell times across metro areas alongside critical alerts such as chassis supply, as well as weather conditions.
There are three pages on the map. The first page covers the Network Operations Alerts, which shows alerts pertaining to changes at ports and rail locations, such as delays, as well as changes in weather conditions that could impact shipments.
The second page comprises all of the relevant data that could correspond to your shipment.
The third and final page corresponds to the ONE Facility List, which is a listing of locations that ONE is active at.
*This is available for registered eCommerce WEB accounts, note this is not available for registered SPP accounts. Truckers will also not be permitted to register as an eCommerce WEB user.
Visit our User Guide Here.
Claims Guidelines for North America (US & Canada)
For any ACCIDENT involving ONE equipment the trucker/customer must immediately notify their insurance carrier and ONE North America (ONE NA).
- Accident form must be filled out, click here.
- Contact EQC regional teams below for return instructions to depot for estimate:
EQC West: [email protected]
Empty EQC Inland: [email protected]
Empty EQC East: [email protected]
If a container is Not Road Worthy and unsafe to be moved to ONE depot, please provide pictures of interior/exterior.
It is highly recommended that any pictures, police or incident reports be uploaded. Doing so will help us to better understand your situation and enable ONE to provide the best possible support and guidance.
All Required Documents Must be Submitted to ONE before a Claim Can be Reviewed:
ONE's acknowledgement of the receipt of your claim is not an admission of liability and is made without prejudice to any defenses or claims available to ONE under the contract of carriage and applicable law, none of which is waived
Ocean Network Express (North America) Inc.
Total Loss Department
Claims Guidelines for North America (US & Canada)
For any THEFT/LOST involving ONE equipment the trucker/customer must immediately notify their insurance carrier and ONE North America (ONE NA).
- Theft/Lost form must be filled out, click here.
NOTE: Police report is required to stop per diem. Please ensure the container number is clearly listed on the Police report. - In situations where a Police report is unattainable than an LOI must be filled out and signed by responsible parties in order to proceed with claim. In order to obtain LOI information please contact the following email address.
[email protected]
All Required Documents Must be Submitted to ONE Before a Claim Can be Reviewed:
ONE's acknowledgement of the receipt of your claim is not an admission of liability and is made without prejudice to any defenses or claims available to ONE under the contract of carriage and applicable law, none of which is waived
Ocean Network Express (North America) Inc.
Total Loss Department
Ocean Network Express North America invites you to Tweet, Like, & Follow us on Social Media!
LinkedIn: Ocean Network Express North America
Facebook: @ONENorthAmerica
Twitter: @ONENorthAmerica
Instagram: @one_north_america
YouTube: Ocean Network Express
Be sure to submit your #ONE pictures with #OceanNetworkExpress #AsONEWeCan
Website Training
As part of our eCommerce Vision, we are committed to delivering a higher level of service that surpasses industry standards. To uphold this promise, we have created a dedicated eCommerce team available to assist all ONE customers during business hours of 8am - 8pm EST.
Click Here for more information on eCommerce Services.
Contact Us to Schedule Training or Register for a Login
844-413-6029 or 804-410-1255 (Local) option 3 or [email protected]
Subscribe
Receive the latest updates from ONE
Manage SubscriptionDownload ONE Mobile App
Access ONE anytime, anywhere
