Ocean Network Express France Local Shipping Information

France

Overview

Discover More with ONE

Discover More with ONE

Your guide to our enhanced website

Service Routes & Brochures

Service Routes & Brochures

Your Number ONE Shipping Partner for global connectivity.

ONE Digital Solutions

ONE Digital Solutions

Streamline your shipping with ONE’s Digital Solutions.

Fruit Attraction 2026

Fruit Attraction 2026

Meet our reefer experts at Stand 4C27, from 6-8 October

Connect with ONE at Logistech Izmir 2026

Connect with ONE at Logistech Izmir 2026

See you at Hall A - Stand A308

Local News & Advisories

October 23, 2026

LUX Service Update – M/V Androusa v.370N/371S – Antwerp omission

EUA Customer Advisories

October 23, 2026

Freshness in Season. Precision in Motion.

October 22, 2026

Transatlantic Trade – AL5 Service – Vessel Maintenance Scheme (VMS)

EUA Customer Advisories

October 19, 2026

SX1 (East Coast South America Express 1) Service Update: VESSEL ESPIRITO SANTO EXPRESS - INCIDENT NOTIFICATION

Global Customer Advisories

October 12, 2026

Transatlantic Trade – AT3 Service - Change of Rotation

EUA Customer Advisories

October 12, 2026

Keeping it Fresh: Meet ONE at the Global Produce & Floral Show 2026

October 8, 2026

RENEWED COMMITMENT & STREAMLINED OPERATION OF THE EAST COAST SOUTH AMERICA EXPRESS 1 (SX1) SERVICE

Global Customer Advisories

October 5, 2026

Ocean Network Express expands partnership with Project Maji to Nigeria.

EUA Press Releases

October 5, 2026

ONE and ClassNK Launch Research to Quantify Roll Damping Tank Effectiveness on Large Container Ships

Global Press Releases

October 1, 2026

Update on Emergency Fuel Surcharge (EFS)

Global Customer Advisories

September 30, 2026

Ocean Network Express Strengthens its Regional Structure in Asia Pacific and Africa

Global Press Releases

September 29, 2026

INTRA EUROPE TRADE: Launch of Poland Egypt Express (PEX) Service

Global Customer Advisories

September 28, 2026

EAST COAST SOUTH AMERICA EXPRESS 2 UPDATE (SX2)

Global Customer Advisories

September 24, 2026

Transatlantic Trade – AT3 Service - Change of Rotation

EUA Customer Advisories

September 23, 2026

LUX Service Update – M/V Xin Ching Qing v.186N/187S – Antwerp omission

EUA Customer Advisories

September 21, 2026

Ocean Network Express Publishes Sustainability Report 2026

Global Press Releases

September 17, 2026

Deliver Beyond Challenges with ONE at Breakbulk Asia 2026

September 17, 2026

Moving Seafood with Confidence at China Fisheries & Seafood Expo 2026

September 16, 2026

Tailored Ocean Shipping Connecting Türkiye to the World

September 16, 2026

PSA Singapore | Change to PSA Group for UN Numbers - Changes to Transshipment DG Handling charges (DHT)

Global Customer Advisories

Local Contacts

Le Havre

Ocean Network Express (Europe) Ltd. France Branch

Address

12 cours commandant Fratacci, BP 70405, 76057 Le Havre cedex, France

Phone Number

+33 2 7738 75 50

Le Havre

Ocean Network Express (Europe) Ltd. France Branch

Address

12 cours commandant Fratacci, BP 70405, 76057 Le Havre cedex, France

Phone Number

+33 2 7738 75 50

Le Havre

Department	Subdivision	Contact	Phone Number
Customer Services	Export	To speak with one of our agents, please use Live Chat	+33 277 387 550
	Import		+33 277 387 550
	New Booking		+33 277 387 550
Administration	Export		+33 277 387 442
Invoice Queries		[email protected]
Accounting Queries		[email protected]
Sales	NVO	[email protected]	+33 277 387 445
	BCO	[email protected]	+33 277 387 446
	ONE Care	[email protected]	+33 277 387 447
	GKA	[email protected]	+33 277 387 443
	XTRADE	[email protected]	+33 277 387 542
	OOG Special Equipment & Breakbulk	[email protected]	+33 277 387 444
	Reefer	[email protected]	+33 277 387 444

Marseille

Department	Subdivision	Contact	Phone Number
Customer Services	Export	To speak with one of our agents, please use Live Chat	+33 488 922 495
	Import		+33 488 922 490
	New Booking		+33 488 922 495
Administration	Export		+33 277 387 442
Invoice Disputes		[email protected]
Accounting Queries		[email protected]
Sales		[email protected]	+33 488 922 607

Live Chat

Support hours:

8:30 – 12:00 & 13:30 – 17:30 local time

Topics covered in Live Chat:

Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status
Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use
Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support
Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- General Support - Import
Inland Transportation
- Exports
- Imports
Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry
Last Free Day / Demurrage & Detention
Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support
Track & Trace
Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
eCom Tech Support
Mobile App Enquiry
ONE QUOTE Support

Subscribe

Receive the latest updates from ONE

Manage Subscription

Download ONE Mobile App

Access ONE anytime, anywhere

Mobile QR

Follow ONE on social media