Singapore
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Form Library
Cargo Claims Form
Manage Cargo Claims Message
*Due to General Data Protection Regulation (GDPR) on privacy and security, customers have the option to have their submission removed.
Change of Destination (Export) Form
Manage COD Export Message
*Due to General Data Protection Regulation (GDPR) on privacy and security, customers have the option to have their submission removed.
Container Damage Form
Manage Container Damage Message
Remove Container Damage Message
*Due to General Data Protection Regulation (GDPR) on privacy and security, customers have the option to have their submission removed.
DG application:
Submission is to be in 5 WORKING DAYS PRIOR TO VESSEL ETA SIN (as per Portnet) by 1200hrs. Any submission received after 1200hrs will not be attended. Any reinstatement of cancelled DG approvals OR revision of DG application will be deemed as NEW DG application and subject to re-approval by Vessel Operator.
Multimodal Dangerous Goods Form with container number (Final PM4) must be submitted latest by 2 WORKING DAYS BEFORE VESSEL ETA SIN by 1200 hours unless otherwise specified by our agents. Any submission received after the deadline will result in a late submission charge imposed from MPA/Port Chemist and/or might result in DG rejection for loading.
Click here to download the Multimodal Dangerous Goods Form (PM4) for your DG application.
Non-DG Battery application:
Non-DG Lithium Battery booked with ONE will be stowed “On Deck Away Boiler” (LIBA)
Customer to declare the commodity type with all the relevant information at least 5 WORKING DAYS PRIOR TO VESSEL ETA SIN (as per Portnet) by 1200hrs. Failure to do so will result in container shut out and re-handling fee for any stowage request at the next port under Shipper's account.
Flexi Shipment application:
A) Flexibag / Flexitank shipments booked with ONE will be stowed “On Deck Flexitank” (ODFT).
Customer to declare Flexi-Shipment with the relevant information at least 5 WORKING DAYS PRIOR TO VESSEL ETA SIN (as per Portnet) by 1200 hrs. Failure to do so will result in container shut out and terminal charges will be under the Shipper's account.
Notice: Flexibag Cargo Restrictions
Flexibag/Flexitank shipments are strictly not accepted via ONE Quote booking. To book Flexibag/Flexitank cargo, please submit your request through standard offline channels or contact your local ONE representative directly.
DG Sticker:
DG placard collection at Ocean Network Express (Singapore) Pte Ltd's counter
Address:
2 Harbourfront Place, #06-01/03
Bank of America HarbourFront, Singapore 098499
Date / Time:
Every Tuesdays and Thursdays, 8:30am to 5:30pm
(Excluding Lunch hour: 12:30pm to 1:30pm)
Type of application:
* Click to go to your request
Flexi Shipment Application Form
Non-DG Battery Application Form
Manage Application/Submission Messages
1. Cargo Release
2. Change of Transhipment Status and Operator Code / ATM declaration
Any submission received after working hours, over the weekend or during an observed holiday will be released on the next business day.
Items required for Cargo Release and Change of Transhipment (T/S) Status and Operator Code / ATM declaration : -
1. Letter of Authorisation (LOA) - Click here to download the LOA form and here to download the T/S declaration form (If required)
2. Payment Slip - For multiple BL payments, kindly provide a list of BL numbers together with payment slip
3. BL surrendered / SWB released
All 3 items are necessary and should any of the above be missing, Cargo will not be released.
For any inquiries / issues, you may contact us via our Livechat at https://one-line.com/en/local-information/sg.
LOA and Payment slip Submission
Manage LOA and Payment Slip Message
Remove LOA and Payment Slip Message
*Due to General Data Protection Regulation (GDPR) on privacy and security, customers have the option to have their submission removed.
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