Ocean Network Express United Kingdom Local Shipping Information

United Kingdom

Overview

Discover More with ONE

Discover More with ONE

Your guide to our enhanced website

Service Routes & Brochures

Service Routes & Brochures

Your Number ONE Shipping Partner for global connectivity.

ONE Digital Solutions

ONE Digital Solutions

Streamline your shipping with ONE’s Digital Solutions.

Fruit Attraction 2026

Fruit Attraction 2026

Meet our reefer experts at Stand 4C27, from 6-8 October

Connect with ONE at Logistech Izmir 2026

Connect with ONE at Logistech Izmir 2026

See you at Hall A - Stand A308

Local News & Advisories

October 12, 2026

Transatlantic Trade – AT3 Service - Change of Rotation

EUA Customer Advisories

October 12, 2026

Keeping it Fresh: Meet ONE at the Global Produce & Floral Show 2026

October 8, 2026

RENEWED COMMITMENT & STREAMLINED OPERATION OF THE EAST COAST SOUTH AMERICA EXPRESS 1 (SX1) SERVICE

Global Customer Advisories

October 5, 2026

Ocean Network Express expands partnership with Project Maji to Nigeria.

EUA Press Releases

October 5, 2026

ONE and ClassNK Launch Research to Quantify Roll Damping Tank Effectiveness on Large Container Ships

Global Press Releases

October 1, 2026

Update on Emergency Fuel Surcharge (EFS)

Global Customer Advisories

September 30, 2026

Ocean Network Express Strengthens its Regional Structure in Asia Pacific and Africa

Global Press Releases

September 29, 2026

INTRA EUROPE TRADE: Launch of Poland Egypt Express (PEX) Service

Global Customer Advisories

September 28, 2026

EAST COAST SOUTH AMERICA EXPRESS 2 UPDATE (SX2)

Global Customer Advisories

September 24, 2026

Transatlantic Trade – AT3 Service - Change of Rotation

EUA Customer Advisories

September 23, 2026

LUX Service Update – M/V Xin Ching Qing v.186N/187S – Antwerp omission

EUA Customer Advisories

September 21, 2026

Ocean Network Express Publishes Sustainability Report 2026

Global Press Releases

September 17, 2026

Deliver Beyond Challenges with ONE at Breakbulk Asia 2026

September 17, 2026

Moving Seafood with Confidence at China Fisheries & Seafood Expo 2026

September 16, 2026

Tailored Ocean Shipping Connecting Türkiye to the World

September 16, 2026

PSA Singapore | Change to PSA Group for UN Numbers - Changes to Transshipment DG Handling charges (DHT)

Global Customer Advisories

September 11, 2026

ONE at Expoalimentaria 2026: Connecting Latin American Freshness to the World

September 11, 2026

ONE hosts 5th Container Shipping Summit in Nagasaki: Addressing Today's Challenges by Backcasting from the Future

Global Press Releases

September 10, 2026

Transatlantic Trade – AT3 Service - Change of Rotation

EUA Customer Advisories

September 10, 2026

From Field to Global Markets: Quality Preserved with ONE

Local Contacts

Ipswich

Ocean Network Express (Europe) Ltd.

Address

1st Floor, Orwell Landing, Fox's Marina, The Strand, Ipswich, IP2 8NJ, United Kingdom

Phone Number

+44 2382 123 800

Liverpool

Ocean Network Express (Europe) Ltd.

Address

2nd Floor, Port of Liverpool Building, Pier Head, Liverpool, L3 1BY, United Kingdom

Phone Number

+44 2382 123 800

London

Regional Headquarters Ocean Network Express (Europe) Ltd.

Address

6th Floor, 20 Churchill Place, London, E14 5GY, United Kingdom

Phone Number

+44 2077 709 500

Southampton

Ocean Network Express (Europe) Ltd

Address

Mountbatten House, Grosvenor Square, Southampton, SO15 2JU, United Kingdom

Phone Number

+44 2382 123 800

Ipswich

Ocean Network Express (Europe) Ltd.

Address

1st Floor, Orwell Landing, Fox's Marina, The Strand, Ipswich, IP2 8NJ, United Kingdom

Phone Number

+44 2382 123 800

Ipswich

Department	Subdivision	Contact	Phone Number
Customer Services	Export	To speak with one of our agents, please use Live Chat
Customer Services	Export - Same day Carrier Haulage / On site issues	[email protected]
Sales	Sales - South	[email protected]	+44 1473 526 471

Liverpool

Department	Subdivision	Contact	Phone Number
Customer Services	Export	To speak with one of our agents, please use Live Chat
Customer Services	Export - Same day Carrier Haulage / On site issues	[email protected]	+44 1514 332 966
Sales	Sales - North	[email protected]	+44 1514 332 970

Southampton

Department	Subdivision	Contact	Phone Number
Customer Services	Import - General Inquiries	To speak with one of our agents, please use Live Chat
	Import - New Carrier Haulage Delivery Request	[email protected]
	Import - New Merchant Haulage Release Request	[email protected]
	Import - Same day Carrier Haulage / On site issues	[email protected]	+44 2382 123 816
Invoice Queries	Import & Export	[email protected]

Live Chat

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status
Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use
Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support
Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import
Inland Transportation
- Exports
- Imports
Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry
Last Free Day / Demurrage & Detention
Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support
Track & Trace
Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status
Claims
- Cargo Damage
- General Support
- Survey
eCom Tech Support
Mobile App Enquiry
ONE QUOTE Support

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