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ONE LIVE CHAT SERVICES ARE NOW AVAILABLE

Ocean Network Express Live Chat services are now available for the following countries:

  • United States
  • Canada
  • Brazil
  • Hong Kong, China
  • The Netherlands
  • Singapore
  • Thailand
  • Korea (Seoul and Busan only)
  • Malaysia
  • India (Mumbai, Delhi, Chennai and Kolkata only)
  • Vietnam
  • China (Shanghai only)
  • Taiwan
  • Germany
  • Poland
  • Czech Republic
  • Spain (Barcelona only)
  • Turkey
  • Belgium

We offer several options via our Live Chat services for some of the queries regarding Exports and Imports. 

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours vary across individual countries. Please see below:

Country/Region

Live Chat Support Hours

 United States

 Monday - Friday: 8:00 AM - 8:00 PM (EST) 

 Canada

 Monday - Friday: 8:00 AM - 8:00 PM (EST) 

 Brazil

 Monday – Friday: 9:00 AM – 12:00 PM (BRT)
                               1:30 PM – 5:30 PM (BRT)

Hong Kong, China

 Monday – Friday: 9:00 AM – 12:30 PM (HKT)
                               1:45 PM – 5:45 PM (HKT)

 The Netherlands

 Monday – Friday: 08:30 AM - 5:00 PM (CET)

 Singapore

 Monday - Friday: 8:30 AM - 5:30 PM (SGT) 
 Saturday: 08:30 AM - 12:30 AM (SGT)

 Thailand

 Monday - Friday: 9:00 AM - 5:30 PM (ICT)
 *Not available during lunch hour 12:00 - 13:00 (ICT) 

  Korea

(Seoul and Busan only)

 Monday - Friday: 9:00 AM - 6:00 PM (KST)
 Malaysia

 Monday - Friday: 9:00 AM - 5:00 PM (MYT)
 *Not available during lunch hour 12:30 -  13:30
(MYT, Monday - Thursday); 12.30 -   14:30
(MYT, Friday) 

 India

(Mumbai, Delhi, Chennai and Kolkata only)

 Monday - Friday: 10:00 AM - 6:00 PM (IST)
 *Not available during lunch hour 13:00 - 14:00 (IST) 
 Vietnam

 Monday - Friday: 8:00 AM - 5:30 PM (VNT)

 China

(Shanghai only)

 Monday - Friday: 9:00 AM - 5:00 PM (CST)
 Taiwan

 Monday - Friday: 9:00 AM - 5:30 PM (TPE)

 Germany

 Monday - Friday: 8:30 AM - 5:00 PM (DEU)

 Poland

 Monday - Friday: 8:00 AM - 4:00 PM (POL)

 Czech Republic

 Monday - Friday: 8:30 AM - 5:00 PM (CZE)

 Spain (Barcelona only)   Monday - Friday: 9:00 AM - 5:30 PM (ESP)
 *Not available during lunch hour 14:00 - 15:00 (ESP) 
 Turkey  Monday - Friday: 8:00 AM - 5:00 PM (TRT)
 Belgium  Monday - Friday: 8:30 AM - 5:00 PM (BEL)

Please select any of the above countries/regions and start chatting with us today!