Peru
Resources
Download the forms you may need to EXPORT with ONE:
LOI Dangerous Cargo/Flexitank
LOI Shipper's Own Containers
LOI For Hot Load Cargo
Transshipment Letters Form
Manage Transshipment Letters Message
Local Process:
1. When the client detects a potential claim or incident, must send us a loss or damage notification letter, indicating the following basic data such as:
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Vessel
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Voyage Number
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Date of Incident
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Port or Place of Incident
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Container No.
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BL No. (M)
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Type of incident or damage
2. ONE together with the P&I Correspondent (the shipping company's mutual insurance company) will evaluate whether to coordinate an inspection.
The shipping company will ask the client for information on the plant or warehouse, person in charge, contact information, etc., to coordinate the inspection in the presence of the client, its assigned insurance adjuster, and the shipping company's inspector, as appropriate.
3. In case the affected customer activates his Insurance, he must send a copy of the letter of notice of loss or damage to his Insurance Company in order to assign an Adjuster / Liquidator to attend the cargo inspection.
4. For more fluidity in the handling of a claim and prompt action, ONE by global protocol handles your claims at the ports of discharge, where evidence of damage is available for inspection and reporting.
Therefore, in case the claim is related to an export, please follow the procedure by contacting ONE's offices at destination.
5. In case of loss or damage, total or partial, it is the client and/or his Insurance Company who must manage the mitigation by making the salvage since the client and/or insurance company is in the obligation to minimize the alleged damages in accordance with the provisions of article 1327° of the Peruvian Civil Code.
Claim Handling:
1. ONE Shipping, Claims Area, will receive the notices of loss or damage and the subsequent final claim already assessed via e-mail at: [email protected]
2. The duration of the investigation will depend on the type of loss or damage, as well as the complete collection of background information from all parties involved (customer, vessel, port of shipment, port of discharge, carriers, etc.).
3. After completion of the investigation stage, the Client must send a Formal Valued Claim consisting of a formal letter (on letterhead) attaching the following documents:
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Copy of BL (M) Original
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Commercial Invoice of the cargo
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Packing list
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Inspection report with photos and evidence of damage
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Claim calculation (include invoice for mitigation / salvage sale)
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Certificate of destruction (if applicable).
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Support of all costs claimed.
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Letter of authorization and/or assignment of rights (if applicable).
The formal letter and attachments can be scanned initially via e-mail, but must then be sent physically.
4. In accordance with current regulations, the shipping company is obliged to respond to claims up to 1 year old from the date of discharge - Article 963°, paragraph 2, of the Code of Commerce.
5. The P&I Correspondent in Peru will contact the client to present the conclusion of the investigation, indicating whether compensation should be made or if on the contrary, the claim is rejected as there is no responsibility on the part of the shipping company.
6. Compensation payments will be handled directly by the P&I Correspondent to the claimant client or to the cargo insurer.
7. The payments mentioned in the previous point are made against the delivery of a Receipt & Release duly signed by the client, the payment is made by means of a non-negotiable cashier's check payable to the order of the client or his insurance company. The text of the Receipt & Release will be provided by the P&I Correspondent.
All of ONE's user guides and tutorials on how to navigate through our systems are available at ONE eCommerce. Access the Support section for more information on registration tutorials and log in to the eCommerce platform for a complete view of all other user guides.
Below you will find the user guides which are in spanish only:
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